khris22963-account-support

[burnt jewel]

@hoary gust :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

[hoary gust]

I am a developer!

Code is failing in the following lines:

    Dim sessionService As New SessionService
    Dim session As Session = sessionService.Create(options)

(on the actual create)

However, if I sign into the account, the business name is set up.

[dense stump]

hey @hoary gust we do understand but your problem isn't really dev related but rather a setup on the account itself

[hoary gust]

Well I don't know...

[dense stump]

please contact https://support.stripe.com/?contact=true to help you out

[hoary gust]

Can you confirm that the message "In order to use Checkout, you must set an account or business name" is completely specific?

as it wouldnt be the first time I've encountered a misleading error message

[dense stump]

would you mind sharing the request ID?

[hoary gust]

erm.... I'd need to rerun the code, which object would have that?

i mean, i can chat with support first if you prefer

[dense stump]

here's how you can find the request ID https://support.stripe.com/questions/finding-the-id-for-an-api-request

[hoary gust]

ok one sec

I've got no log more recent than 8th Aug....

and the last sessionservice.create that failed was about 15 mins ago

and no logs at all for test mode, which is the API key I was using

[hot salmon]

👋 stepping in here

[hoary gust]

Hi

[hot salmon]

Can you provide your account ID?

You can get it from the top right of https://dashboard.stripe.com/settings/account

[hoary gust]

sure one sec

acct_1MYU3xEhiAWI5Y1v

[hot salmon]

Thanks one sec

Any chance you have multiple accounts?

And you are mixing up keys?

[hoary gust]

Eek. It's not impossible, in which case please accept my humble apols

Let me check and come back to you

[hot salmon]

Can you double check that the API key you are using matches the one you see in that account you provided?

Yeah let me know

[hoary gust]

If you don't hear from me, assume all well and that I'm a muppet

[hot salmon]

No worries! It happens

[hoary gust]

I've got about 20 more of these to set up, so hopefully I'll get the process sorted by then 🥲

You're absolutely right.... a sk_test for another acct

and both start with the same 5 chars after the sk_test

my bad

humble apols for wasting your time

[hot salmon]

Glad it is resolved!

No waste -- we are here to help

[hoary gust]

Much appreciated

[hot salmon]

Let us know if you run into anything else

[hoary gust]

I always feel ultra stupid doing this stuff... despite being a dev for many years