MarkoBoras | Stripe Developers | Page 1

tawny terraceBOT Aug 10, 2023, 11:42 AM

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exotic wigeon Aug 10, 2023, 11:42 AM

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Hi! Let me help you with this.

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Could you please share the PaymentIntent ID pi_xxx?

shrewd folio Aug 10, 2023, 11:44 AM

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pi_3NdWV3LOgsxKeN5y0hWa0HhF

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I thought it is SEPa and SOFORT debit cards but I've disabled that option

exotic wigeon Aug 10, 2023, 11:45 AM

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It's a card payment.

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It was declined by the bank, you will need to ask the customer to reach out to their bank to find out what's the issue. Does it happen only to this customer?

shrewd folio Aug 10, 2023, 11:47 AM

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I am not sure because I had only till now 50 payments from 50customers

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I need to checkout did they pay with that bank also

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It is this card https://www.pbzcard.hr/hr/naslovnica/

PBZ Card

PBZ Card - Naslovnica

PBZ Card je kartična tvrtka koja izdaje Premium Visa kartice, te pruža uslugu prihvata i izgradnje prodajne mreže za Mastercard i Visa kartice.

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and it is first customer with that card

exotic wigeon Aug 10, 2023, 11:50 AM

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In any case, the decline comes from the bank and not Stripe, so it's unlikely it's an integration problem.

shrewd folio Aug 10, 2023, 11:53 AM

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Are you 100% sure to tell my client to ask his bank. You don't see anything else in my settings that could block that payment

exotic wigeon Aug 10, 2023, 11:55 AM

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Yes.

shrewd folio Aug 10, 2023, 11:59 AM

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Does it have do with anything that type of card is "Visa credit card" because it is only payment with that type

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lol

exotic wigeon Aug 10, 2023, 12:11 PM

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shrewd folio Does it have do with anything that type of card is "Visa credit card" because it...

No, I don't think so.

shrewd folio Aug 10, 2023, 12:11 PM

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how is it possible that she tried once again and payment went successfully

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same payment

exotic wigeon Aug 10, 2023, 12:20 PM

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Problems on the side of the bank, this happens a lot. Not all banks are as reliable as Stripe.

#MarkoBoras