zerox-3ds-tracking

[copper pike]

@safe ruin I'd recommend working directly with our support team if it's not an integration issue and it's more debugging one specific transaction. You can contact them here: https://support.stripe.com/contact and provide all relevant information (Customer id, PaymentIntent id, what your code does, what URL they are on, etc.)

[safe ruin]

although it happened with one of our customers, i just want to confirm that that "Authentication Complete" screen does not necessarily means that it succeeded the challenge

[copper pike]

I don't really know I've never seen that screenshot before

The support team can look at the exact transaction, what happened, etc and then guide you

[safe ruin]

ok thanks!