#ryan_82293

1 messages · Page 1 of 1 (latest)

mint spearBOT
west falcon
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Hello! Feel free to keep responding in this thread

tranquil slate
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hi

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This is working and payments are working BUT my partners can see my account and all payments and private info of other partner accounts

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can I hid my account actiivty from my partners?

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@west falcon are you there?

west falcon
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yup i'm here - I'm just talking to multiple folks at once so responses aren't always immediate

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What do you mean by "partners"? Are these additional users who have access/logins tied to that account?

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Or is this somethign else?

tranquil slate
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They are other Stripe accounts I am connecting to

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I am connecting my account to theirs

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so I can provide payments on my platform for them

west falcon
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Gotcha - so as far as I know, there's no way to hide that information from those partners

tranquil slate
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so let me ask you. If I add them to my account instead of me adding to thiers is that the correct way to do it?

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So I can see thier information but I am not added to theirs? I need the correct way to set this up

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I cannot have my customers seeing each other activity in my account. That is not good and I am surprised Stripe would allow for that

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Can you provide the best way for me to accompolish what I am trying to accomplish? I have dozens of Stripe account (my customers) who use my platform for youth sports registration. I provide the registration tools and Stripe does payment. I do not want my customers to see my actiivity in my accoutn and other customer activity as well. What is best way to do this and am I doing something wrong?

west falcon
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Let's back up for a second

tranquil slate
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ok

west falcon
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Am I understanding you right that you are connecting your account to the accounts of your customers?

tranquil slate
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yes

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but when I do that they can see my account in theirs

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as a connected account

west falcon
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Yeah so you shouldn't be doing that

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Typically with a connect integration you want your customers to be connected to your platform, not the other way around

tranquil slate
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Yes I understand that but then how do I deal with the fact my company earns 1%. The funds come in from the purchase. I send out 99% to the customer and Stripe charges me not them. Then I lose money on the transaction

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Stripe takes 3% and I will be losing money on each transaction. Is there a way to pass the Strip fee off to the account conneting to mine?

west falcon
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What kinds of accounts are you working with? I assume these are standard connected accounts?

tranquil slate
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Yes. right now they are standard accounts

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but I can change to whatever to get this set up correctly.

west falcon
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With standard accounts typically you'd do a direct charge, so the payment is created on the connected account and you can specify a fee that gets sent back to your account

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And with direct charges the connected account is the one being charge the stripe fee

tranquil slate
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Ok thank you very much. This is very helpful. So you are saying stay with Standard accounts, connecting to my platform then set up to take the Stripe Fees. Do you feel this is best practice for my situation using Standard Accounts or are custom or express better?

west falcon
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If you're planning on using direct charges (the doc I shared) then you'll want to be using Standard accounts

tranquil slate
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ok. Is Standard account the best way to do what I am do? Does Custom or Express offer anything similar or better to accompolish what I am looking to do?

west falcon
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It really depends on what you're trying to model

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Given what you've mentioned about wanting the stripe fee charges to your connect accounts, direct charges + standard sounds like a good option

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but there's a lot of different factors that you'll need to consider

tranquil slate
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ok thanks so much. We will look into this and get it set up. I will reach out if we have more questions. Thakns for your help

west falcon
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👍