#sanji233
severe ledge
barren venture
Could you share your previous conversation? Is it on this Discord?
barren venture
I provided the device ID and was able to connect
Could you elaborate on this part? The thread above ends with checking the different between your real device and your Android motherboard, and you didn't mention how you resolve after that
nocturne fossil
After successfully connecting with my phone's Bluetooth, I was able to connect with the motherboard. During this process, I didn't do anything, all I could think of was providing the device ID
The new device cannot be connected using Bluetooth on the phone
Failed to read terminal setting" DF8926=TAG NOT ALLOWED TO ACCESS
What I want to figure out is how this error occurred
barren venture
Providing the device ID to where?
Sorry didn't follow that part
You connected the reader to your real Android phone via Bluetooth, then you connected the reader to your Android motherboard also via Bluetooh?
nocturne fossil
barren venture
That surely didn't have any effect
nocturne fossil
After I connect it using Bluetooth on my phone, I can connect it to both the USB and Bluetooth on the motherboard
barren venture
Okie, and then now you have another motherboard?
nocturne fossil
The same motherboard, connected to the newly purchased POS, reported an error
Failed to read terminal setting" DF8926=TAG NOT ALLOWED TO ACCESS
Did I clarify this premise
barren venture
Ah I see, so a new reader
nocturne fossil
yes
barren venture
What if you try to connect that new reader to the Android phone (like repeating what worked)
nocturne fossil
I tried, but it didn't work
barren venture
Hmm I see. Sorry you might want to write to Support so we can look closer and assist on more details
nocturne fossil
Can you provide an explanation for this "TAG NOT ALLOWED TO ACCESS"? It will make us very confused. In my opinion, it seems to mean that it is set to be unable to connect
barren venture
Um I don't have anything to share TBH. Let's move this into the email conversation and the Terminal team could help you via it
fallen lionBOT
:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
barren venture
Let's write here, or if you already have a conversation that enable you the beta, you can reply to that
nocturne fossil
That means I don't want to do anything, right？
barren venture
Sorry don't follow the last question
nocturne fossil
Okay, let's sort it out. What do I need to do now to solve the problem, write an email or do nothing at all
barren venture
Write an email please
nocturne fossil
Is it correct on this page
https://support.stripe.com/contact
barren venture
Yes, select "Contact support", then select a topic and "Send us an email"