#egor.aizen-account-support

1 messages · Page 1 of 1 (latest)

bitter charmBOT
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@next arch :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

next arch
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We already wrote to your support team and your colleagues told us that the problem in Bench account, connected. We disconnected it and it didn't help. I have launch of the platform in several days. I need to fix it ASAP. Please help

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It is technical question

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@next arch I can take a quick look at a failed request to see if it's more appropriate for our support team. Do you have a request ID for a failed account creation request?

next arch
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Are you able to create a connected account in test mode?

next arch
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Yes

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Got it. I suspect this has something to do with information we need about your business. Our support team will be better equipped to assist.

next arch
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I thought the same, but we provided everything and our account is verified

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Could you share your account ID? It should begin with "acct_..."

next arch
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one sec

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acct_1N1RgzHtFY8Fg5dw

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Thanks! I recommend replying to the thread you already have with our support team. You should let them know you've completed all verification steps but still cannot create a connected account in live mode. I recommend also including a date/time stamp (with time zone) for your latest account creation attempt.

next arch
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would it be possible to make it on discrod? I already spent a week on having empty conversations. I just don't hvae time anymore

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No, since this is a public channel, we can't discuss account-specific items here.

next arch
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Ok. Can I schedule a call with your support? We are planning to be Aptreon-size partener of your platform but it's really frustrating to get an answer for a week and still don't have problem solved...

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