#asjchae
crystal sable
What event's are you expecting? Can you be a bit more specific about the chronology of events that you're expecting here?
lone reef
Under capabilities, when a Connected account goes for transfers: pending to transfers: enabled, specifically during the onboarding process
crystal sable
You would expect to see an account.updated event as far as I know. Are you saying you didn't see one?
lone reef
Yea, so we have an account.updated event however, the latest event we received has transfers for those connected accounts set as pending, not active
It doesn't happen consistently but we're seeing two cases of it (that we've noticed so far) in the past week
crystal sable
So the latest account.updated event has transfers: 'pending
But the account object has transfers: 'active
lone reef
yes
crystal sable
Do you have an Account ID I can look at that shows this behavior?
crystal sable
Hmmmm, that's interesting. Let me loop someone else in to take a look at this with me and I'll circle back
calm orbitBOT
chilly gyro
We're looking into why the account.updated event didn't reflect that active status. As an alternative, you can consider listening to capability.updated events as well, and you can see this event was generated indicating that transfers became active:
https://dashboard.stripe.com/events/evt_1NYYiKDIipNQcIonbXIyt3QL
calm orbitBOT
lone reef
I am not seeing what you linked to -
earnest badge
👋 What account are you logged into?
That event was generated on the connected account so it might not show up on the platform account dashboard
If you want to look at the event, I believe you should be able to retrieve it using the API here
https://stripe.com/docs/api/events/retrieve
Don't forget to pass in the connected account ID as Stripe-Account header
https://stripe.com/docs/api/authentication
lone reef
I see - I cannot log into the connected account. I will try the API.
earnest badge
LMK if you have any follow ups
lone reef
I'm looking at the capability.updated events on one of the accounts with issues. And I'm not seeing anything that reflects transfers being set to active.
https://dashboard.stripe.com/acct_1NYU3TD5o0QpvDSs/events/evt_1NakgsD5o0QpvDSsD4To1tRw
it looks like your data is out of sync
when I go here https://dashboard.stripe.com/acct_1NYU3TD5o0QpvDSs/events and look at these two events, the account information updated one does not have the up to date info for transfers status
switching to use capability.updated events will take a bigger refactor that we don't want to do if you can address the account.updated issue
earnest badge
Taking a look
I think you're looking at the wrong account here
The event my colleague linked above belongs to acct_1NYU50DIipNQcIon
You can look at the event ID evt_1NYYiKDIipNQcIonbXIyt3QL
Are you asking why is it not showing capability.updated on a different account?
lone reef
yes this might be a different account - I'm investigating a bunch of them
earnest badge
Gotcha. Looking..
This account correct?
acct_1NYU3TD5o0QpvDSs
For that account specifically, this is the capability.updated event that was generated when transfers got "active" state
https://dashboard.stripe.com/events/evt_1NakgsD5o0QpvDSsD4To1tRw
Look at the status parameter
lone reef
We would need the account.updated to match the capability.updated
earnest badge
Yup totally understand, as my colleague mentioned earlier we've flagged this with our product team internally and looking into it.
calm orbitBOT
earnest badge
I'd recommend writing into our support team if you have any further question on this, feel free to mention you talked to us on discord.
https://support.stripe.com/?contact=true
Let us know once you write in
sinful tide
@lone reef stepping in for my teammate! Let me know when you open up a support case.
lone reef
submitted, but didn't get a ref #
sinful tide
I found it!