#roberto-invoice-boleto
outer beacon
Hello 👋
the invoice was reported as paid
Where was it reported paid? Stripe Dashboard or somewhere else?
unkempt charm
Stripe dashboard and the customer has proof of payment
outer beacon
Looking..
outer beacon
It looks like the Payment prompted for additional user action (similar to 3DS)
If you look at the timeline, customer completed the action after the invoice was voided and subscription expired.
hollow knollBOT
unkempt charm
I will look at it, just a moment
unkempt charm
Yes, but why was the invoice voided? The customer had access to the "boleto" via the email received by Stripe
I understand that if the invoice was cancelled, the "boleto" sent by Stripe by email to the customer should block the payment or lose its validity.
steel narwhal
The Subscription expired and the underlying invoice got voided
looking, sorry Discord is a bit busy
unkempt charm
Ok, I am waiting! Thanks 🙏
steel narwhal
@unkempt charm yeah something is really strange here. As far as I can tell the underlying Subscription expired too early. The Invoice was still waiting for payment and had configured 3 days expiry but the Subscription expired early.
I'd recommend contacting our support team so that they can investigate deeper: https://support.stripe.com/contact. Mention you spoke to my team on Discord and that we think there's a bug for them to escalate to the product team
Okay I also flagged to the engineering team on my end to investigate in parallel so hopefully our support team can help you get to the bottom of this