vien

[molten nova]

How do we assign the source from one customer to another customer?
you cannot

also please delete the customer's email address asap

I went ahead and deleted, you don't want to leak your customer's email address on this public server

can you delete from your other Source response as well?

deleted from there too

[foggy quest]

yes, i just deleted

[molten nova]

but to answer your question - there's no way to reassign a Source from one Customer to another

you have to collect the Source details again

it is one time use only and once attached, it cannot be detached for reuse

[foggy quest]

so what if my customer paid through the source i provided, but it attached to another customer?

how can i fix it?

[molten nova]

this was a SEPA Debit or SEPA Credit source?

[foggy quest]

i dont know. i just know they pay us via ACH method

how can i know about the info?

[molten nova]

can you share just the Source ID? but on your end it should tell you the source.type for what type of Source it was

[foggy quest]

ach_credit_transfer

here is the source id: src_1MyM5HH5ocKrGenqV2eSZ5S0

[molten nova]

ah I see, so that means that the funding from ACH CT would apply to that Customer object instead of the one you wanted.. checking what you can do

[foggy quest]

thanksssss

[molten nova]

ok so I'm not the most informed in these situations but here's what I think you could do
1/ refund the Source payment if there is any
2/ detach the Source from cus_b
3/ create a new ACH CT Source on cus_a
4/ ask cus_a to fund new ACH CT Source

[foggy quest]

do you think if we have any option that i dont have to ask customer fund new ACH CT source? since it takes a long time for my customer to pay for me this time

[molten nova]

not aware of that option