#drprofsgtmrj
eager stream
wide skiff
hello, ah you're saying you had a previous thread in this Discord server and we routed you to Support?
do you have a link to the previous Discord thread where you talked to someone here?
ah it was this: #1134533553095454800 message
and can you tell me what Support said to you re:
saying a different thing (that it wasn't internal)
maybe they are mistaken
wide skiff
yep I found that thread, I am asking what Support said to you
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The request for more information is because with every action, we get feedback. If there is an error in the transaction, this error has a number for more specific information and help to deal with it.
In your case, the error was 400. This number means that the error is external, meaning not in the Stripe system but on the other side of the transaction.
From
Content errors result from invalid content in an API request. They return an HTTP response with a 4xx response code. For example, the API servers might return a 401 if you provided an invalid API key or a 400 if a required parameter was missing. Integrations should correct the original request and try again.
https://stripe.com/docs/error-low-level#content-errors
This means that when the customer was requesting some service or product and was filling out the payment information for this transaction, he didn’t do it right or missed something. After that, Stripe took this request, sent it to the bank, and they found that there was an error in the request, so this is not a Stripe error, and that’s why I have asked you to contact them for more info. As they claim that the error is in us, this means that they have some information supporting this claim, and for us to investigate this case, this information will be very helpful.
wide skiff
ah ok they're misunderstanding the situation, can you tell them that you spoke to Stripe engineers on Stripe's Discord community forum and we identified a bug and we asked you to write in to Stripe so we can reach out once we are able to look into it
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I told them that and the above was what they replied
.
wide skiff
let me see if I can leave a note or something, be a bit
ok I've found your ticket internally, sorry about this, the person has a misunderstanding and they haven't understood you're referring to our team in Discord, apologies again, let me figure something out, be a couple mins
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Now worries. Thanks