mwielunski | Stripe Developers | Page 1

errant aspenBOT Aug 7, 2023, 2:20 PM

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elder seal Aug 7, 2023, 2:22 PM

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Hello 👋
Give me a moment to look..

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So I am seeing about ~100 deliveries fail everyday with

Timed out connecting to remote host

It is possible that the requests are failing somewhere on the edge before it could hit your server instance. I'd recommend talking to your hosting provider to see if they have any insights into this.

The requst would have come from one the IPs listed here
https://stripe.com/docs/ips#webhook-notifications

clear blaze Aug 7, 2023, 2:34 PM

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I've seen this list and those appear to be AWS IP's, right? I thought about creating an EC2 instance on AWS in the same regions Stripe uses to check if maybe there is some issue on route from AWS to our datacenter. That's why I asked about specific IP address, as it would limit the amount of AWS regions to check.

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And we have our own datacenters, so there is no hosting provider to ask for help, unfortunately.

elder seal Aug 7, 2023, 2:41 PM

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Ah I see. These are most likely AWS IPs yes. Our team doesn't know a ton about the infra webhooks use.

clear blaze Aug 7, 2023, 2:44 PM

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So I will have to check all 4 regions Stripe uses. Not looking forward to it... Thanks anyway!

#mwielunski