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[ocean blade]

Hi
What type of connected Account are you using ?

[gentle ridge]

hmm, I dont know. what options are there?

in the table it says, type standard

[ocean blade]

First you need to check if paypal is supported or not:
https://stripe.com/docs/payments/paypal#connect

[gentle ridge]

we did, it is not

one customer activated paypal and the payment failed

[ocean blade]

so they are Standard accounts

and they made the payment on their own

I imagine, you didn't make a direct charge for them ?

[gentle ridge]

"The Paypal payment method does not support Connect charges created on behalf of connected accounts, including Direct Charges and charges created with on_behalf_of."
"type": "invalid_request_error"

[ocean blade]

yes that's expected, because Paypal isn't available for connect on_behlaf_of

but this request was created by yout platform account I imagine and not their account.

[gentle ridge]

yes

[ocean blade]

So you need to not allow that as a Platform account.

[gentle ridge]

exactly, we already deactiveted for example SEPA payments

but I do not see any setting for paypal

all other payment methods I can see in the settings

/settings/payment_methods/connected_accounts

[ocean blade]

Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

[gentle ridge]

this is the page where I am looking

wait a second, I will find the request

[ocean blade]

You need to check your payment methods settings and not conencted account:
https://dashboard.stripe.com/settings/payment_methods

You must see a paypal option

[gentle ridge]

pi_3NafAZCUCMzCh9zw0PjdoHtC

here I have paypal item https://dashboard.stripe.com/settings/payment_methods

but it says

Contact Support
PayPal is only available for Connect Marketplaces

but I guess I have to have a look here to block it for connected accounts: https://dashboard.stripe.com/settings/payment_methods/connected_accounts

[ocean blade]

yes correct

[ocean blade]

CHecking this PaymentIntent

Ok the issue here, is that the connected Account is a standard one, and it looks like that account has paypal activated. You can't managed that for them because they are standard account.

You have two options, ask them to disable paypal or explicitly pass payment_methods_types:
https://stripe.com/docs/api/payment_intents/create#create_payment_intent-payment_method_types

[gentle ridge]

okay thank you

do you know if paypal will be available for our setup as well?

so for platform accounts with connected accounts

this would be awesome

[ocean blade]

That's something I'm not aware of for now, you can double check that with Stripe Support and express your interest for it

[gentle ridge]

okay, thank you, wish u a nice day