Abhi -> | Stripe Developers | Page 1

robust basaltBOT Aug 4, 2023, 5:07 PM

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hoary sandal Aug 4, 2023, 5:09 PM

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Hi 👋

When you say you implemented an identify verification system are you referring to Stripe Identity?

https://stripe.com/docs/identity

potent magnet Aug 4, 2023, 5:09 PM

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yup

hoary sandal Aug 4, 2023, 5:10 PM

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Do you have the verification session ID that this client went through?

potent magnet Aug 4, 2023, 5:11 PM

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vs_1NbRTAGYQpSlp3ui83CeH7Ph

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vs_1NbRHYGYQpSlp3ui9ot5UxKS

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those two sessions

hoary sandal Aug 4, 2023, 5:14 PM

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Okay and where does the error occur?

potent magnet Aug 4, 2023, 5:15 PM

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while uploading document

hoary sandal Aug 4, 2023, 5:16 PM

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Did you get any console logs or error messages returned that I can review?

robust basaltBOT Aug 4, 2023, 5:17 PM

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potent magnet Aug 4, 2023, 5:17 PM

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nope because that scenario created in client side.

proper hornet Aug 4, 2023, 5:22 PM

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👋 hopping in here as well - let me see what I can find

potent magnet Aug 4, 2023, 5:23 PM

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ok if u need anything from my side, i'm here.

proper hornet Aug 4, 2023, 5:34 PM

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Hmm... yeah I'm not seeing anything in our logs that would explain this - I think you'll need to write into support (https://support.stripe.com/contact) since they'll probably want some more details about the specific license/document that's being uploaded which you can't share here since this is a public channel

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