#austindigital
hollow geyser
I don't believe so but will double check and get back to you
reef arrow
ok gotcha thanks
hollow geyser
Hey @reef arrow apologies for the delay. Unfortunately it looks like the customer portal cannot display the customer's cash balance at the moment.
candid sleetBOT
reef arrow
ok
I was testing out bank tarnsfer and I funded the cash balance with $100 and I made a subscription where the invoice is sent. Is there a way to have the balance of $100 apply to each invoice that occurs monthly instead of manually have to apply it to the invoice? Because the automatic option with Reconciliation mode only applies the to present and past invoices but not as invoices get created
fading granite
Hi there 👋 taking over, as my colleague needs to step away
Give me a few minutes to get caught up.
I thought that cash balances would be applied to any invoice payments as they come up. I might be missing something though. What are you looking at that leads you to believe otherwise?
reef arrow
when I'm using the test clock advancing to the next month with a cash balance of $100 and get a invoice of $59 it goes passed due and only shows paid when i manually pay the invoice with fund from cash balance option on invoice.
inside the invoice under payments says Payment for this invoice has not been received yet.
fading granite
Do you have an example ID for the Invoice I can look at?
reef arrow
11ACF185-0004
you talking about on test mode correct?
ID in_1Nb7WlGTg5zIS3oJ6ioRTADL
reef arrow
ok gotcha thanks
candid sleetBOT
arctic barn
@reef arrow can you share the code to how you're creating the Sub, then advancing the test clock etc?
that will help try it out and repro
arctic barn
yeah so the issue is that your Invoice was never paid
the issue isn't with Customer Balance not being used, as your Invoice has that as a payment_method_type which is good and I presume your Customer has a PaymentMethod too. But your Invoice wasn't paid in your test clock
ah you haven't set the Invoice to pay right? you've set it to email to the customer to pay manually
reef arrow
oh ok how do i do that?
arctic barn
see the checkbox in your screenshot? for "automatically charge PaymentMethod"
click that
your Invoice is in open status, no payment attempt was made cause you selected the manual option
reef arrow
it won't let me add cash balance as an option it just shows this
arctic barn
Dashboard doesn't have cash balance option from what I know, you can add it via the API or the Stripe CLI: https://stripe.com/docs/api/cash_balance_transactions/fund_cash_balance
reef arrow
Ok so i can't use the dashboard test clock to simulate it automatically paying the invoice with cash balance
arctic barn
o i can't use the dashboard test clock to simulate it
you can use the Dashboard Test Clock to simulate an Invoice, you don't even need a Test Clock for that, just create a Test Mode Invoice and finalize/pay it without a Test Clock
I was saying this part
adding cash balance to Customer
just do that through the API/Stripe CLI
we don't know the Dashboard super well here, what we know better is working with the API
reef arrow
ok gotcha