siva.karicheti | Stripe Developers | Page 1

buoyant kiteBOT Aug 3, 2023, 4:21 PM

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solid pawn Aug 3, 2023, 4:22 PM

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Stripe requests usually time out after 30 seconds (starting from when the request reaches our servers)

forest condor Aug 3, 2023, 4:25 PM

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Can you able to check the logs if we provide the stripe payment id .. we sent a charge request and we did not get any response back from stripe ?

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and later in logs we can find that the charge was successful

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but our client app did not receive the response

solid pawn Aug 3, 2023, 4:27 PM

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Yeah if you give a request ID I can take a look

forest condor Aug 3, 2023, 4:29 PM

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Idempotency
Key — eb519811-80c9-460f-b2cd-a680a908421c

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"id": "py_1NahzjEhXq4f7MMCfJ4Y8d1u"

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above info is okay ?

solid pawn Aug 3, 2023, 4:34 PM

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yup that works

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that request took us less then a second to respond to

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more specifically, it took 0.815 on our end

forest condor Aug 3, 2023, 4:38 PM

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but we did not get the response back

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to our client

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can you check the response was succesfully sent to the requester

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?

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if stripe get time out error ..what are the chances of getting the request payment charge successful or it will always fails ?

solid pawn Aug 3, 2023, 4:40 PM

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At least on our end if looks completely successful

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This sounds like more of a network error on your end

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and in those situations you shoudl be able to safely retry the request with an idempotency key to confirm whether it was successul or failed (https://stripe.com/docs/error-low-level#network-errors)

Advanced error handling

Learn how to understand errors at the HTTP level.

forest condor Aug 3, 2023, 4:47 PM

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okay .. Thanks ..I will get back to you after discussing with my team

solid pawn Aug 3, 2023, 4:48 PM

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👍

forest condor Aug 3, 2023, 4:48 PM

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if stripe get time out error ..what are the chances of getting the request payment charge successful or it will always fails ?

solid pawn Aug 3, 2023, 4:50 PM

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This has nothing to do with stripe timing out - the request got to stripe successfully, and at that point it's just a normal request to us

#siva.karicheti