ben-syndica | Stripe Developers | Page 1

clever prismBOT Aug 3, 2023, 3:54 PM

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solemn beacon Aug 3, 2023, 3:54 PM

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Hello! What do you need help with?

sour walrus Aug 3, 2023, 3:55 PM

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ID in_1Na63cITZzlUK3bSkaMZnf6Y

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Our billing cycle is from July 1 to July 31. But the item shows June 30 to July 31.

solemn beacon Aug 3, 2023, 4:03 PM

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Let me take a look

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Hmm.... this one's definitely a bit weird - I'm still looking, but may take me a while to track down

sour walrus Aug 3, 2023, 4:15 PM

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@solemn beacon Thanks, it was reported to happen in multiple invoices but maybe not all. Monthly invoices were generated on Aug 1.

solemn beacon Aug 3, 2023, 4:21 PM

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Gotcha - yeah I think this is related to the fact these are metered billing subscriptions, but still chasing it down

solemn beacon Aug 3, 2023, 4:48 PM

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Okay so I think this is expected but a bit weird

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I believe this has to do with how we account for clock drift when calculating the usage records for metered prices

sour walrus Aug 3, 2023, 4:55 PM

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If there is no fix to this, we'll have to work around it. We want to display July 1 to July 31. What is the period start/end for the invoice items in in_1Na63cITZzlUK3bSkaMZnf6Y?

solemn beacon Aug 3, 2023, 4:55 PM

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and it looks like for some reason we're considering the end of the period to be when the last usage record for that period was given

sour walrus Aug 3, 2023, 4:55 PM

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I don't have prod access to view the dtails.

solemn beacon Aug 3, 2023, 4:59 PM

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the metered prices have an interval of 1688169482 to 1690847904

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I'd also recommend writing into support (https://support.stripe.com/contact) to see if they have any suggestions on how to fix this

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They may have seen this before and recommend a fix

sour walrus Aug 3, 2023, 5:01 PM

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Thanks for debugging.

#ben-syndica