#merriban

1 messages · Page 1 of 1 (latest)

eternal tokenBOT
random bough
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Hello 👋
My understanding is that some of the information that becomes eventually required is based on the information that the connected account holder provides during their onboarding.

Hence there's no way to make it all required upfront. There are ways to handle accounts that have not completed onboarding using account links

What kind of connected accounts are you working with? Standard or express?

lethal stag
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hi, im using express accounts

random bough
lethal stag
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yeah thats exactly how it is done in the application right now

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but was wondering if some "bugs" could be fixed in order to skip a failed full onboarding by a user

random bough
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I believe the current process is how its intended for Standard/Express account users.
If you want granular control over the onboarding experience/features, you might need to switch to custom accounts and handle everything upfront

lethal stag
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just an other information, im in Italy so the onboarding procedure is adapted to my country

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it is just a little bug

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but it costs something to final user

random bough
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Definitely understand. I'd recommend filing with our support team as a feature request so that they can escalate the feedback to the right team

https://support.stripe.com/?contact=true

lethal stag
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all right, thanks

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just one more thing

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what is the right section to contact?

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like "Connect" or "Verify"