#coybench

1 messages · Page 1 of 1 (latest)

vivid yokeBOT
hardy ruin
late narwhal
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^If not, and they're paying the invoice, do they get an option to select how much they want to pay, or is it the full amount immediately?

hardy ruin
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Normally yes it will be the full amount

late narwhal
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^But they can choose? I'm thinking let's say someone's hit an account limit

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And they can do like half now and half tomorrow

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Is that an option? If not, I can always split the invoice (not doing subscriptions)

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Question 2: I read about charging customers a processing fee, but the place it says isn't there (unless I'm blind, which I probably am):

Settings > Payment Services in
https://support.stripe.com/questions/charges-and-payments-with-xero-and-stripe#:~:text=If you have chosen to,customer a processing fee option.

Charges and payments with Xero and Stripe : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

hardy ruin
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That is in Xero

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Are you using Xero? If you don't it's irrelevant

late narwhal
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I am indeed blind lol

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Does stripe have something similar?

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I swear I've read it previously

hardy ruin
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Let's slow down and address your issues one by one

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So you would like to know about pushing the processing fee to your Customer? Or installment?

late narwhal
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(Also, if you need a hand answering questions, let me know. Looks like you're the only one online atm)

late narwhal
hardy ruin
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It's okie!

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Yeah there is not an option to split the amount in a non-subscription Invoice

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You would probably want to just split into 2 Invoice

late narwhal
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^Yeah so worst case, I'll split an invoice into two and that should do it

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Exactly!!

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Then the next question re. passing customer the charges

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(Then I have a third one too lol)

hardy ruin
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Yeah that will requires some calculation on your end. ie. You want to charge $100, Stripe fee takes you 2.9$. You want to charge around $103 instead

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So that after the calculation, you still have $100 on your side

late narwhal
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^Right, so just increase the price accordingly. Seems like what UberEats does too

hardy ruin
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Yeah. Just figure it out the calculation for Stripe fee. It depends on your Stripe account country AFAIK

late narwhal
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^Though they upcharge a lot to make the margins LOL

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I'm in Canada, but yeah I see what you mean

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Great, so Q2 is done. Want to check other people first, and I'll ask Q3 then?

hardy ruin
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np just ask it!

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I still watch out other threads. Its our daily routines 🙂

late narwhal
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Thanks (though I'd completely get needing to attend to others, but it looks like it's died down a bit atm)!

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So Q3:

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I'm fairly concerned about the terms of service and how I can get that across to Stripe

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^Because the avg. transaction is between $1500-$3000 and a charge back would be quite a bit of a blow

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But to be fair, before an incoming client signs up, we (1) actually tell them everything on the agreement, and (2) Make them actually read the whole shit and quiz them on it lol. If they fail, we don't accept them

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^But how do I convey that to Stripe in case that one client shows up

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^Oh and it's a non-refundable "service" too btw, which is where the friction may come from

hardy ruin
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Sorry don't fully follow. So you worry if one of your customer request refund, and unsure how to generate a Refund with Stripe?

late narwhal
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^Not quite. So, contractually, it's a non-refundable service and we put quite a bit of time to kind of on-board them before signing up, and jump through quite a few hoops.

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^I'm thinking of charge backs

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So if someone goes to their bank and does a charge-back, then I have to provide Stripe with the appropriate documentation -- except I'm not sure how I can do that properly (apart from showing the contract that says it's non-refundable)

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^On my platform, I mean technically, pre-signup there's a part where they read the contract, and we make them take a quiz (success for which allows the purchase), but again, I'm unsure how I can show Stripe that if documentation re. the transaction is asked

hardy ruin
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I see what you mean. But ChargeBack can still happen if the Customer requests their bank they didn't do it. When it happens the bank request Stripe and Stripe will presents it to you to provide evidence to appeal

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That's how payment industry works and unfortunately there is no non-refundable transaction fundamentally

late narwhal
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^Yeah that's fair (and necessary), and I think I'm referring to the second step you mentioned (re. the appeal). Though I def. get that that's not a dev. question so may not apply here.

late narwhal
hardy ruin
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I see

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This is the guideline for responding and evidences etc

late narwhal
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^Perf. thanks! I missed that. I'll check that out

hardy ruin
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Refund policy details seems closest to what you mean

late narwhal
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Exactly, yes!

hardy ruin
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Likelihood of winning disputes
This section

late narwhal
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Yep! Excellent

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And I guess, last follow up

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Is there someplace to indicate that the product is not an item to be shipped but a service?

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I guess the lack of shipping address indicates that