luke-connect-defaultforcurrency | Stripe Developers | Page 1

astral iglooBOT Aug 2, 2023, 9:47 PM

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final spire Aug 2, 2023, 9:48 PM

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luke-connect-defaultforcurrency

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@vast wyvern intuitively I would say no this should never happen

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do you have an account I can look at?

vast wyvern Aug 2, 2023, 9:49 PM

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Yes, of course - am I ok to paste an account ID in the thread here or would you prefer over DM?

final spire Aug 2, 2023, 9:52 PM

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I'm fine with both so whatever you're most comfortable with

vast wyvern Aug 2, 2023, 9:54 PM

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Sent over DM 🙏

final spire Aug 2, 2023, 10:05 PM

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(looking)

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okay yeah I see the same thing. I don't think this is normal and I'd recommend contacting our support team to investigate: https://support.stripe.com/contact

vast wyvern Aug 2, 2023, 10:09 PM

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I had a chat with support earlier but they didn't seem to be able to do much without speaking to the customer directly. This kind of stuff: "For security purposes, we have limited information that I can provide to you for this Standard Connect Account". Is there any other route we can take to try and get this resolved?

final spire Aug 2, 2023, 10:10 PM

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I'd ask them to escalate to a specialist honestly and provide clear examples of this happening and they can dive further into it

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I didn't realize this was a Standard acount.

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You shouldn't even be seeing external_accounts in that case. Are you in some beta?

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ah it's because you created that account yourself and own it as a platform okay

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still, something does feel off to me

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So yeah you are the platform, you own this account, they misunderstood on support and you should ask to be escalate to a specialist

vast wyvern Aug 2, 2023, 10:14 PM

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Alright, let me go back to them again with this. Thanks for your input 🙏 Am I ok to come back to this thread if I run into more trouble with support?

final spire Aug 2, 2023, 10:15 PM

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Preferably not, we can't really help with account support here and I wouldn't be able to do much except commiserate with you 😅

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you can mention you spoke to me and share the link https://discord.com/channels/841573134531821608/1136414898184781865 and that I recommend they escalate you to a support specialist who can help investigate

vast wyvern Aug 2, 2023, 10:17 PM

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Alright, let me give that a shot! I appreciate you can't do account support here but your commiserations are nonetheless welcome! 😅 Thanks for taking the time to verify something looks amiss!

#luke-connect-defaultforcurrency