#vittorioadesso
digital condor
dreamy current
Hi there!
What do you mean by "domiciliate a card in stripe"?
And I can't read that error message, can you translate it?
median umbra
What do you mean by "domiciliate a card in stripe"?
direct debit stripe payment
median umbra
And I can't read that error message, can you translate it?
An error occurred during card processing. Please try again in a few minutes.
dreamy current
Are you a business implementing Stripe, or are you a user trying to pay for something?
median umbra
Yes, a business. Is a alumn who want to pay, but is the firts time tha we have that message
dreamy current
Can you share the request ID (req_xxx) of the error? You can find it here https://dashboard.stripe.com/test/logs
dreamy current
The one that returned the error you shared above.
dreamy current
Sorry for the delay.
I think the error message from Stripe is pretty clear:
An error occurred while processing your card. Try again in a little bit."
median umbra
Of course, but it will be for the card because is not avaiable to pay in web or did ypu know why ?
dreamy current
This error happened more than 30 days ago, so we have very limited visibility into what happened exactly.
median umbra
Thanks for the help.
dreamy current
But if that happens again, feel free to let us know, and we can investigate. But in this case it looks like it's a one-off error that happened a while ago, so there's not much we can say.
median umbra
Oks, sure. Thanks very much.