ibgoldbergs | Stripe Developers | Page 1

keen eagleBOT Aug 2, 2023, 11:46 AM

#

hidden otter Aug 2, 2023, 11:46 AM

#

Hi there!

#

Can you share the request ID (req_xxx)? You can find it here https://dashboard.stripe.com/test/logs

solid valley Aug 2, 2023, 11:50 AM

#

req_KFV5DsrURwePGV

#

wait no, this one

#

req_PldKF6LqqVveWr

hidden otter Aug 2, 2023, 11:52 AM

#

Thanks! Give me a few minutes to look into this.

solid valley Aug 2, 2023, 11:52 AM

#

thank you

hidden otter Aug 2, 2023, 12:17 PM

#

Sorry but we are not sure what is the issue. I recommend asking directly to Stripe support, who will have more time to look into this: https://support.stripe.com/contact

#

Make sure to include all relevant information (request ID, screenshots, etc.)

#

Wait, it looks like you recently turned off Link in your payment method settings.

#

That's why you can no longer charge that customer.

solid valley Aug 2, 2023, 12:26 PM

#

i did that after the fact

#

because i kept seeing this for Link, so didnt want to offer it to customers

hidden otter Aug 2, 2023, 12:31 PM

#

Yes you are right, sorry. So yes please reach out to Stripe support.

#ibgoldbergs