#.saberkhan

1 messages · Page 1 of 1 (latest)

sharp mothBOT
robust lance
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👋 @cursive apex I have tried to talk to you a few times about your usage of Discord but I don't think you saw my previous messages

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I'm sorry, but for the past month, you've been asking an extremely high number of questions in this server, often really simple introductory questions about our products and API that are in our docs. Many people on my team have had to link you to simple docs that you can look for in google or our search, or ask you to try something first for you to immediately realize what you missed.
Unfortunately, while we want to help as many developers as we can in real time here, the volume of questions you're asking has been unsustainable for us.
I think you need to consider using 1:1 support via our support team instead where you clearly lay out the context of your asks what you are looking for/looking at and then they can help you one on one over live chat or email.

We're happy to help for deep developer-specific questions here that are related to your code and something really specific you can't figure out but have tried to debug. But we can't continue answering ad-hoc questions like this.

Can you let me know what you think to make sure we're aligned on next steps here?

cursive apex
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So I ask only code related question and rest question goes to support.

robust lance
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Even code related questions are not okay if you just say "how do I use this parameter" and didn't try first

cursive apex
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Ok

robust lance
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I'm sorry, I know it's complex and this server has been a big help for you, just I've seen you ask many really simple questions like "how does ACH debit work" or "where are the logs" today and such. We really can't keep handling questions like this right now 😦

cursive apex
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I am pretty much familiar with Stripe now. And this is because I asked questions and you guyes answered. That was a very very very big help. So I hope I can move on.

robust lance
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Sounds good. You can still ask questions here, we want to help and you did find some weird edge-cases. Just try things on your own first, when you do make it clear in the question what you tried, provide exact code and example ids, etc. Don't just ask what's top of mind as it comes.
And for simple questions try asking our support team first: https://support.stripe.com/contact

Does that feel like it could work for you?

cursive apex
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I am good now with checkout session and I figured out all the details. Do you guys provide ERD diagram by any chance? That will be a great help to understand interaction among object.

lyric frost
cursive apex
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Thats is good. I take it.