val-terminal-m2updates | Stripe Developers | Page 1

dull fableBOT Aug 1, 2023, 4:59 PM

#

dusty star Aug 1, 2023, 5:00 PM

#

val-terminal-m2updates

#

looking

#

@hybrid gust do those readers have enough battery? I think the update part only happens if they are above a certain level of battery

hybrid gust Aug 1, 2023, 5:07 PM

#

Yes, they seem to have enough battery. 0.9 / Nominal and I haven't connected it to USB

#

I forgot to mention I'm using v2.19.0 of the Terminal iOS SDK

dusty star Aug 1, 2023, 5:09 PM

#

do you have an example reader I can look at like the exact serial number?

hybrid gust Aug 1, 2023, 5:10 PM

#

I just forced updated this one: strm26229006528

#

I'm trying to inform the users that there is an update to the reader (with the estimated time) before they choose to connect to it and then are stuck in a forced update.

dull fableBOT Aug 1, 2023, 5:17 PM

#

dusty star Aug 1, 2023, 5:17 PM

#

yep makes sense, trying to find more details but not much luck yet. We'll update you once we know more

hybrid gust Aug 1, 2023, 5:19 PM

#

sounds good, thanks. I wanted to ask here before filing a bug on github.

dusty star Aug 1, 2023, 5:23 PM

#

I don't think there's a reason to file a bug on github, this would be an integration support question better directed to our support team instead at https://support.stripe.com/contact but let us look for a bit longer

#

@hybrid gust okay paired with 2 people on my team and they explained that the availableUpdate is only for optional updates

#

when an update is required it will only happen at connection and not surfaced before

#

that's what we try to cover in this doc https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=ios&reader-type=bluetooth#optional-updates

hybrid gust Aug 1, 2023, 5:33 PM

#

So expected behavior is that I have no way to tell the user that a forced update is gonna happen before it starts happening?

dusty star Aug 1, 2023, 5:33 PM

#

correct

hybrid gust Aug 1, 2023, 5:38 PM

#

I get that's the expected behavior but that doesn't seem like a great user experience. I kind of would like to let my users decide if they want to be blocked for X minutes before they start.

#

Well, it is what it is

#

Thanks for confirming that before I spent more time troubleshooting what I did wrong

#val-terminal-m2updates