toix-invoice-pendingpayment | Stripe Developers | Page 1

jagged mossBOT Aug 1, 2023, 4:03 PM

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junior basalt Aug 1, 2023, 4:04 PM

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@wild lava that error usually means something else is already trying to pay that Invoice right now. So you have to wait for that attempt to succeed/fail first

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toix-invoice-pendingpayment

wild lava Aug 1, 2023, 4:07 PM

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Oh, the invoice attempts are failing because the transferred SEPAs are not yet valid.

I just want to suspend these claims until next month.

junior basalt Aug 1, 2023, 4:08 PM

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yeah that's not possible. You have to wait for that SEPA debit payment to fail and then you can mark the Invoice paid out of band

wild lava Aug 1, 2023, 4:10 PM

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It already failed

junior basalt Aug 1, 2023, 4:10 PM

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The error says otherwise though

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Can you share an exact Invoice id?

wild lava Aug 1, 2023, 4:11 PM

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via DM?

junior basalt Aug 1, 2023, 4:11 PM

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no here is fine. Or you can work directly with our support team instead: https://support.stripe.com/contact

wild lava Aug 1, 2023, 4:12 PM

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in_1Na4BQKinNNeg0Aevq22WN9W

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Is there a way to remove the payment attempt for an invoice?

junior basalt Aug 1, 2023, 4:22 PM

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Can you show where you tried to update that Invoice to mark it as paid out of band? I looked at API Requests from the past 24 hours but don't see any such attempt

wild lava Aug 1, 2023, 4:24 PM

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Sorry, I don't have the distinct invoice from the error.

junior basalt Aug 1, 2023, 4:25 PM

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not sure what you mean by that

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was the Invoice id you gave me not related to the error you had?

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okay I found that Invoice

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so yeah that's what I explained, that Invoice has a pending SEPA Debit ongoing, you have to wait for it to fail before you can modify the Invoice. There's no way to cancel the attempt early

wild lava Aug 1, 2023, 4:28 PM

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No, it is one that should have been marked out of band. But likely not the one that failed.

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Can you share me the one please?

junior basalt Aug 1, 2023, 4:30 PM

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No

wild lava Aug 1, 2023, 4:30 PM

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OK 😃

junior basalt Aug 1, 2023, 4:30 PM

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Sorry but this is not an authenticated support forum. I found the logs from the other id and confirmed the issue but I can't share that information here for security reasons

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but I can confirm this is your issue really 🙂

wild lava Aug 1, 2023, 4:32 PM

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Tanks a lot.
So it is only one invoice that failed and not all.
I think the error misled me a bit. 😅

junior basalt Aug 1, 2023, 4:33 PM

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ah yes that error just means "sorry you can't mark it as paid right now, I'm already trying to debit their bank account on file and waiting to hear if it succeeded or not"

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in a few days, if the debit failed you can retry that approach to mark it paid out of band

wild lava Aug 1, 2023, 4:39 PM

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Thanks a lot for your help!
I added error handling the the script.
I am a bit confused because I am the holiday substitution. 😅

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Have a great day/evening!

#toix-invoice-pendingpayment