cabeedelhertz | Stripe Developers | Page 1

ripe matrixBOT Aug 1, 2023, 1:36 PM

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sacred goblet Aug 1, 2023, 1:38 PM

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What is your retry schedule set to here: https://dashboard.stripe.com/settings/billing/automatic and do you have it set so if all retries for a payment method fail, you cancel the subscription?

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jaunty token Aug 1, 2023, 1:40 PM

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It is set to retry 4 times over 3 weeks

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And the subscription is cancelled after all retries fail

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That behavior seems to hold for normal card payment failures, but not for those other cases.

sacred goblet Aug 1, 2023, 1:42 PM

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Got it. Can you share a subscription id where it was cancelled upon failed payment?

jaunty token Aug 1, 2023, 1:48 PM

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sub_1NaIu3K7tk54C3dfvJWegoVt

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That ^ is a subscription where I first signed up with a Card, and then upgraded using US bank account with a failed payment

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And this is a subscription where I first signed up with a card, and then upgraded using cashapp with a failed payment sub_1NaIwRK7tk54C3dfia48APjm

sacred goblet Aug 1, 2023, 2:00 PM

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Sorry for delay

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Looking now

jaunty token Aug 1, 2023, 2:05 PM

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It seems like the us bank account ones might behave differently in test mode because the payment is only "processing" for a matter of seconds before either succeeding or failing, where in reality the payment might be processing for a few days before completing. And I guess it might make sense for the subscription to cancel after bank payment failure since it takes longer and is unique.

But it still seems weird that the CashApp failures and 3DS authentication failures cause the subscription to cancel. Could it be that these two are cases of the customer explicitly not authorizing the payment, signaling that retries will not solve the issue, so the subscription just gets cancelled?

sacred goblet Aug 1, 2023, 2:05 PM

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Do you have an example of the 3ds case?

jaunty token Aug 1, 2023, 2:08 PM

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Hmm maybe I misremembered, but now it looks like the 3DS failed authentication does leave the subscription in "past_due", so no issue there (sub_1NaJDeK7tk54C3dfa2xExcEs)

sacred goblet Aug 1, 2023, 2:09 PM

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Got it. Ok will try to find out what happened with the us bank account and cashapp ones

ripe matrixBOT Aug 1, 2023, 2:19 PM

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sacred goblet Aug 1, 2023, 2:43 PM

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Sorry for the delay yet again. We don't retry bank debit payment methods (ie us bank account): https://stripe.com/docs/billing/revenue-recovery/smart-retries.

Automate payment retries

Automatically retry failed payments and reduce involuntary churn.

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So since you have your settings set to cancel subs after all retries, just 1 payment attempt is enough to trigger that with us_bank_account

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I think it's the same with cashapp, but still trying to confirm

sacred goblet Aug 1, 2023, 3:06 PM

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Currently this looks like the same expected behavior with Cashapp

#cabeedelhertz