wd_dusan | Stripe Developers | Page 1

rain lindenBOT Aug 1, 2023, 10:56 AM

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fallow canyon Aug 1, 2023, 10:57 AM

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👋 happy to help

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you can configure what happens in these cases in your dashboard settings

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https://dashboard.stripe.com/settings/billing/automatic#:~:text=Manage failed payments

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

lucid island Aug 1, 2023, 10:59 AM

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I have tried to edit subscription, I have delete that product and added previous. After that subscription continued and user is not charged.

fallow canyon Aug 1, 2023, 11:00 AM

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what's the subscription ID?

lucid island Aug 1, 2023, 11:02 AM

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our payment failed with invoice_payment_intent_requires_action but still it is not cancelled

fallow canyon Aug 1, 2023, 11:03 AM

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this means that the Payment Intent needs 3DS confirmation

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where is your account based in?

lucid island Aug 1, 2023, 11:03 AM

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is it safe to share subscription id publicly here?

fallow canyon Aug 1, 2023, 11:03 AM

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yes

lucid island Aug 1, 2023, 11:04 AM

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cus_OIEqdLv4vs1EiV

fallow canyon Aug 1, 2023, 11:04 AM

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this is the customer ID but no worries I will take a look

lucid island Aug 1, 2023, 11:05 AM

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oh

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ok

fallow canyon Aug 1, 2023, 11:12 AM

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so basically this is a customer from India

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with an Indian card

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these require 3DS upon each payment

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you can read this support article to learn more https://support.stripe.com/questions/3d-secure-authentication-for-international-card-payments-to-indian-businesses

3D Secure authentication for international card payments to Indian ...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#wd_dusan