#christo_57479-account-support

1 messages · Page 1 of 1 (latest)

full hingeBOT
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@old falcon :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

old falcon
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this is a technical question - as the exchange rates aren't included in the api reponse so my follow up would be where to grab those from? does it require multiple calls or do you have a single API call that will return the difference

reef spear
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for disputes, i would assume that you would get back the dispute fee in whatever currency it was deducted in, and similarly for the actual payment amount. Then again, this isn't something which we're super familiar with here on the channel.

Do you have a dispute which doesn't follow the scenario which i just mentioned?

old falcon
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I really hate the "I assume" - I assumed stuff about Stripe things in the past and was wrong, hence my request for verification

but to break it down simply - the following scenario is what i am trying to get specific answer to

Fred buys something - I get 50USD
Fred does a ChargeBack - I lose 50USD
I challenge said ChargeBack and win - I get 50USD back - all good

Fred buys something - I get 100AUD (Fred pays 50USD)
Fred does a ChargeBack - I lose 130AUD (Fred gets his 50USD back)
I challenge said ChargeBack and win - do I get my 130AUD back or does Fred lose 50USD???

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as the API response doesn't actually give me exchange rates differences