#croco
compact kelp
turbid wagon
Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
glacial cloak
req_dWRDWIYQ5GlhCr?t=1690543152
from the dev logs when we tested
req_dWRDWIYQ5GlhCr
turbid wagon
Did you try with another card ?
glacial cloak
no I do not think the tester used another card..
but yes.. this was a LIVE card used to pay on a test key transaction..
after it was reported in the LIVE on our app
any further input ?
lapis comet
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
Are you sure the postal code is set in your Apple Pay? (Not the Checkout form)
glacial cloak
yes
If you see the screenshot above... another weird thing is that the phone number goes away on the 3rd column .. postal code is still there.. (shows up in the logs too) but the error returned in invalid postal code
lapis comet
I see. Could you please share what you see when you click on the card in Apple Pay? What's the full billing address?
glacial cloak
I will have to get to the tester.. Please give me a few minutes
where can I share that sensitive information assuming I am given that screenshot of the apple pay
lapis comet
I would then suggest reaching out to Stripe Support, and saying you've talked to me on Discord. They will then redirect your case to our engineering team.
glacial cloak
okay here is the billing address screen from the apple pay
as you can see it is same as the request log
lapis comet
Thanks. Yeah, this is strange. I will report it to the Stripe Checkout team.
glacial cloak
okay... great... how will I come to know of their response or if they need any more information?
lapis comet
It's best to write to Support, then we will be able to track our communication.
glacial cloak
okay thanks..