mm.augustosilva | Stripe Developers | Page 1

night oliveBOT Jul 31, 2023, 8:37 AM

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lost ocean Jul 31, 2023, 8:41 AM

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Hi

From our understanding this is probably because of the automatic card update feature.
Correct, in some cases, Stripe and card networks will try keeping the card up to date:
https://stripe.com/docs/saving-cards#:~:text=Automatic card updates&text=Stripe works with card networks,was reported lost or stolen).

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We are wondering this is by design or if it is a problem with seeing up-to-date information on the dashboard.
Are you seeing some transaction that shouldn't be processed here and they were processed, or you are asking just about the dashboard view ?

tidal trellis Jul 31, 2023, 8:53 AM

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Well, we can't really know 😅 From the information that I can see from the dashboard, the transaction shouldn't have been processed since the card is showing as expired. But I'm guessing is because the cards are being updated on the background.
But there is no way for us to verify since the only information that we can see on the dashboard is that the card is expired 🤔

I guess our question is: if the card is updated on the background between Stripe and the card provider, should we also see the updated information on the dashboard?

lost ocean Jul 31, 2023, 8:59 AM

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I guess our question is: if the card is updated on the background between Stripe and the card provider, should we also see the updated information on the dashboard?
Do you have an example of a PaymentIntent ?

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Mayebe the update were made after the transaction, and the previous transaction was made with the old card data, so in the dashboard you'll see old card data with that transaction

tidal trellis Jul 31, 2023, 9:01 AM

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Here is a PaymentIntent: pi_3Mz8ScLLAsLlRiDe12PhZ9ML
This is a payment intent for a customer that got charged on April 2023, but on their card information on the dashboard, the card is marked as expired in 2021

wind jewel Jul 31, 2023, 9:22 AM

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Hi! I'm taking over this thread.

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If a card was saved to Stripe before it expired, it usually can continue to be charged after its expiration date has passed.
That decision is completely up to the issuing bank, and they often let these charges succeed to avoid unnecessary disruptions for the customer

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So I don't see any issue here, everything seems to be working as expected.

tidal trellis Jul 31, 2023, 9:32 AM

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Cool! That is very nice to know! Thanks!
I guess our main question is: can we somehow see the updated information of the card?

Or, what you are saying is that there isn't a new information for the card, just that it will continue to work (depending on the issuing bank) even though it is expired? 🤔

wind jewel Jul 31, 2023, 9:35 AM

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Or, what you are saying is that there isn't a new information for the card, just that it will continue to work (depending on the issuing bank) even though it is expired? 🤔
In this case, yes.

tidal trellis Jul 31, 2023, 9:35 AM

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I see. So in other cases we might get the card updated?

wind jewel Jul 31, 2023, 9:37 AM

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Yes, but we are not very familiar with how that works here on Discord. You can ask Stripe support if needed: https://support.stripe.com/contact

tidal trellis Jul 31, 2023, 9:37 AM

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Okay. Thank you!

#mm.augustosilva