sanji233 | Stripe Developers | Page 1

viscid hearthBOT Jul 28, 2023, 2:13 AM

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prisma ferry Jul 28, 2023, 2:13 AM

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To request access to this beta feature, please contact us at stripe-terminal-betas@stripe.com.
It looks like you are using a beta feature. Have you contacted stripe-terminal-betas@stripe.com ?

agile kayak Jul 28, 2023, 2:32 AM

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Yes, I sent an email a month ago but there was no response. We just hope to use the device, but currently there is no solution for us to run it

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Can I know what the beta feature is? I just integrated POS and want to swipe my card

prisma ferry Jul 28, 2023, 2:36 AM

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Can you check your code and see if you use any beta feature? you can start by searching beta in your code base

agile kayak Jul 28, 2023, 2:37 AM

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The code I am running is from https://github.com/stripe/stripe-terminal-android.git Downloaded

GitHub

GitHub - stripe/stripe-terminal-android: Stripe Terminal Android SDK

Stripe Terminal Android SDK. Contribute to stripe/stripe-terminal-android development by creating an account on GitHub.

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prisma ferry Jul 28, 2023, 2:39 AM

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Are you using the master branch?

agile kayak Jul 28, 2023, 2:39 AM

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yes

prisma ferry Jul 28, 2023, 2:43 AM

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Did you make any changes to the example code?

agile kayak Jul 28, 2023, 2:47 AM

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I added backend configuration

prisma ferry Jul 28, 2023, 2:48 AM

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Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

agile kayak Jul 28, 2023, 2:50 AM

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acct_1GGVetEvsfA3K4oy

prisma ferry Jul 28, 2023, 2:58 AM

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OK, can you also elaborate more on I am still prompted to activate testing permissions ?

agile kayak Jul 28, 2023, 2:58 AM

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Wait a moment, I'll reproduce it again

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I just updated the demo code and will now report this error
2023-07-28 11:00:49.787 18077-18077/com.stripe.example.javaapp E/StripeTerminal: class=BbposDeviceListenerWrapperImpl message="Failed to read terminal setting" DF8926=TAG_NOT_ALLOWED_TO_ACCESS

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Please review this video. When I first click on the device, the log prompts Failed to read terminal setting "DF8926=TAG-NOT_ALLOWED_TO-ACCESS

prisma ferry Jul 28, 2023, 3:08 AM

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I don't think you can use a reader that's outside your account country. Since your account is in Italy, you should register your reader in a location within Italy.

agile kayak Jul 28, 2023, 3:10 AM

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I am currently in China and my clients are in Italy and Germany

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I also provided the address for Italy, but also prompted 'Failed to read terminal setting' DF8926=TAG-NOT_ALLOWED_TO-ACCESS

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Is this because I am in China?

prisma ferry Jul 28, 2023, 3:15 AM

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It shouldn't matter if you are in test mode, register your reader to a location in Italy and try again.

agile kayak Jul 28, 2023, 3:17 AM

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I tried, but still prompted the same error

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A test is in Italy

prisma ferry Jul 28, 2023, 3:19 AM

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OK, can you share with me the terminal reader ID? it starts with tmr_

agile kayak Jul 28, 2023, 3:20 AM

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tmr_FL6MKQdWZtTHA6

prisma ferry Jul 28, 2023, 3:30 AM

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Are you connecting this device by USB or bluetooth?

agile kayak Jul 28, 2023, 3:30 AM

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I am connecting by USB

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I have also tried Bluetooth, but the same problem still exists

prisma ferry Jul 28, 2023, 3:31 AM

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https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=android&reader-type=usb Are you using a cable that supports both data and charging?

Connect to a reader

Connect your application to a Stripe Terminal reader.

agile kayak Jul 28, 2023, 3:32 AM

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yes

prisma ferry Jul 28, 2023, 3:33 AM

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Can you try a different cable? I saw lots of USB unexpectedly disconnected during operation. errors from the log

agile kayak Jul 28, 2023, 3:33 AM

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The data cable comes in its own packaging box

prisma ferry Jul 28, 2023, 3:34 AM

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Do you happen to have another cable?

agile kayak Jul 28, 2023, 3:34 AM

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Okay, I'll try another one

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I changed the line, but it was still the same. I noticed that the first click would prompt Failed to read terminal setting "DF8926=TAG-NOT_ALLOWED_TO-ACCESS, and the second click would prompt com. stripe. striped terminal. external. models. TerminalException: USB unexpectedly disconnected during operation

prisma ferry Jul 28, 2023, 3:39 AM

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Do you have another terminal reader with you?

agile kayak Jul 28, 2023, 3:39 AM

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I only have this one

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Do you think it's a problem with this POS machine

prisma ferry Jul 28, 2023, 3:41 AM

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There's a possibility. The log says USB unexpectedly disconnected during operation so there's a problem with USB connection, it can be USB cable or the USB connection port on the reader, or even your laptop's USB port.

agile kayak Jul 28, 2023, 3:42 AM

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But I will also prompt this error when using Bluetooth

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Is it possible that this machine needs to be set up or authorized for operation

prisma ferry Jul 28, 2023, 3:44 AM

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OK, try this
1/ remove the USB cable
2/ forget the device from your phone bluetooth settings
3/ open the demo app to reconnect the reader via bluetooth.

agile kayak Jul 28, 2023, 3:50 AM

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Please review this video.

prisma ferry Jul 28, 2023, 4:00 AM

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And do you see any error in logcat?

agile kayak Jul 28, 2023, 4:01 AM

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yes

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2023-07-28 11:49:01.771 11774-11774/com.stripe.example.javaapp E/StripeTerminal: class=BbposDeviceListenerWrapperImpl message="Failed to read terminal setting" DF8926=TAG_NOT_ALLOWED_TO_ACCESS

prisma ferry Jul 28, 2023, 4:14 AM

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If possible, can you run your application in another Android device?

agile kayak Jul 28, 2023, 4:16 AM

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Okay, I will try using Bluetooth on my phone

prisma ferry Jul 28, 2023, 4:31 AM

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Just check in, do you still get the same error after using a different device?

agile kayak Jul 28, 2023, 4:34 AM

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Sorry, I can connect through Bluetooth using my phone (Android 9), but our Android motherboard (Android 11) is missing and cannot be connected. Do you think this is the reason?

prisma ferry Jul 28, 2023, 4:34 AM

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What is missing?

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OK, so it works fine with your phone?

agile kayak Jul 28, 2023, 4:35 AM

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Sorry, there was a translation error. What I meant was that we couldn't connect

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couldn't connect Android motherboard (Android 11)

prisma ferry Jul 28, 2023, 4:36 AM

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OK, let me clarify.

It works in your Android 9 phone
It doesn't work in your development Android board

Is it the correct understanding?

agile kayak Jul 28, 2023, 4:36 AM

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yes

prisma ferry Jul 28, 2023, 4:37 AM

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Got it.

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So you might want to work with your Android hardware engineer to figure out the problem.

agile kayak Jul 28, 2023, 4:38 AM

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Can I ask about the Bluetooth version of this POS machine

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We suspect that it may be due to different versions

viscid hearthBOT Jul 28, 2023, 4:40 AM

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agile kayak Jul 28, 2023, 4:42 AM

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Android 9 phone is 5
Android board is 4

prisma ferry Jul 28, 2023, 4:42 AM

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https://d37ugbyn3rpeym.cloudfront.net/terminal/product-sheets/wp3_product_sheet.pdf you can find the wisepad 3 product sheet here

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If you need more information on the device specification, please reach out to support https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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btw, BBPOS WisePad 3 uses Bluetooth Low Energy (LE) , you might want to check if the Android development board supports it.

agile kayak Jul 28, 2023, 4:46 AM

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Okay, thank you. Do you have any suggestions regarding the USB connection issue? We may hope to have a wired connection for more stability

prisma ferry Jul 28, 2023, 4:47 AM

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It's in the product sheet that I shared earlier

Screenshot_2023-07-28_at_12.47.39_PM.png

agile kayak Jul 28, 2023, 4:49 AM

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ok,thank you

#sanji233