chukdawit | Stripe Developers | Page 1

tall heathBOT Jul 28, 2023, 1:18 AM

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crystal prism Jul 28, 2023, 1:18 AM

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How can I help?

sharp mortar Jul 28, 2023, 1:22 AM

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Question about webhooks and refunds! I remember a month or so ago I issued a refund and I thought I remember receiving a "RefundCreated" webhook, I'm almost certain. But now, today, I issued another refund, but this time I received a "ChargeRefunded" webhook. Is there something that's changed on Stripes backend. How come I didn't receive a "RefundCreated" webhook?

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I see the description for each webhook -> ChargeRefunded = "Occurs whenever a charge is refunded, including partial refunds." and RefundCreated - "Occurs whenever a refund from a customer’s cash balance is created."

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but not sure why or what the description means for "RefundCreated", when it says "Occurs whenever a refund from a customer’s cash balance is created"

crystal prism Jul 28, 2023, 1:25 AM

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https://stripe.com/docs/api/events/types refund.created and charge.refunded are both valid webhook events

Stripe API reference – Types of events – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

sharp mortar Jul 28, 2023, 1:26 AM

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yes I'm aware of the docs, as I just stated them in "", but that doesn't really help here. Maybe you can provide insight as to why I didn't receive a "RefundCreated" when I created a refund?

crystal prism Jul 28, 2023, 1:30 AM

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As the doc explains, RefundCreated occurs whenever a refund from a customer’s cash balance is created.

Does your use case involve customer's cash balance change?

sharp mortar Jul 28, 2023, 1:33 AM

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not sure what that means? My customers (not Connect) don't keep any cash balances. Once I charge their credit cards my platform receives the funds. I do initiate authorization holds for 24 hours in some cases, but that's not what you're referring to is it?

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OH! Does it make anydifference if they are customers (card stored in Stripe) or if they are a 1 time card user (no customer in Stripe)??

crystal prism Jul 28, 2023, 1:36 AM

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In this cause you should expect a charge.refunded event, and charge.refund.updated if the refund fails

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https://stripe.com/docs/refunds for more details

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For completeness, the refund.created webhook event is for bank transfer payment method, which I don't think applicable in your use case https://stripe.com/docs/payments/customer-balance/refunding

sharp mortar Jul 28, 2023, 1:47 AM

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crystal prism For completeness, the `refund.created` webhook event is for bank transfer paymen...

I'm slightly confused. It looks like the code to initiate both types that provide the 2 different webhooks are the same!? They both use RefundService.Create()

crystal prism Jul 28, 2023, 1:50 AM

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Yes they all use Refunds API. But in order to refund cash balance, you also need to specify customer, origin and instructions_email https://stripe.com/docs/payments/customer-balance/refunding#create-return-dashboard--api

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