twinkle0293

[rotund steppe]

I think that is referring to the account capability: https://stripe.com/docs/api/accounts/object#account_object-capabilities-affirm_payments

Do you have a link to the doc that says that?

[astral jay]

If available is true, that payment method’s capability is active and display_preference is on. If available is false, that payment method either doesn’t have an active capability or the display_preference value is off and buyers won’t see this payment method at checkout time.

https://stripe.com/docs/connect/payment-method-configurations

Under Determin availability (2nd point)

We were able to test affirm on test environment without modifying the capabilities field but on prod the option isn't showing up

[rotund steppe]

Turning affirm on in your payment method settings is the same thing

To clarify, is this on a Connect account or your platform account?

[astral jay]

Connect account

so affirm is on, we checked it on the dashboard too, but we still can't see the affirm option

[rotund steppe]

Can you share a payment intent id where this is happening?

[astral jay]

I think our business type is not valid for affirm - that is what we got from the capability api

[rotund steppe]

Oh yes that's possible

In which case, I recommend talking to our support team about options: https://support.stripe.com

[astral jay]

ok, thankyou