suren9213 | Stripe Developers | Page 1

cerulean lichenBOT Jul 27, 2023, 2:03 PM

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rare nexus Jul 27, 2023, 2:07 PM

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Hello 👋
There are a few limitations when it comes to being able to update subscriptions using Customer Portal

I'd recommend going through the limitations list first if you haven't already done so
https://stripe.com/docs/customer-management#customer-portal-limitations

cerulean lichenBOT Jul 27, 2023, 2:19 PM

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agile lynx Jul 27, 2023, 2:24 PM

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I think I did all requirement for that but it's still is not working

warm radish Jul 27, 2023, 2:25 PM

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Specifically this piece:


Multiple products
Usage-based billing
Sending invoices for collection. Read more about the collection_method parameter. If you use the Dashboard to create the subscription, you make this selection in the Payment method section.
Unsupported payment methods```

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If you share the subscription id I can take a look, but likely it's due to one of the above

agile lynx Jul 27, 2023, 2:26 PM

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yes I can share subscription Id thank you

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sub_1NYUwPGWJUZQaHEZJbxBksl8

warm radish Jul 27, 2023, 2:29 PM

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Hm ok. How did you create the billing portal session?

agile lynx Jul 27, 2023, 2:34 PM

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warm radish Jul 27, 2023, 2:36 PM

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Can you share the request id https://support.stripe.com/questions/finding-the-id-for-an-api-request for that specific customer/sub?

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

agile lynx Jul 27, 2023, 2:37 PM

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request id for billing portal session?

warm radish Jul 27, 2023, 2:38 PM

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For the api request to create the session, yes

agile lynx Jul 27, 2023, 2:39 PM

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req_55v6HKe2Rxnzot

warm radish Jul 27, 2023, 2:41 PM

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Oh ok. So you do see the update plan button? The issue is just that there isn't a list of different products that you were expecting?

agile lynx Jul 27, 2023, 2:42 PM

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Yes that's correct!

warm radish Jul 27, 2023, 2:43 PM

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Got it let me see

agile lynx Jul 27, 2023, 2:44 PM

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sure

warm radish Jul 27, 2023, 2:49 PM

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Ah I don't see the product of the subscription in your billing portal configuration. It needs to be there to be allowed to be updated. See: https://stripe.com/docs/api/customer_portal/configuration#portal_configuration_object-features-subscription_update-products

Stripe API reference – The portal configuration object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

agile lynx Jul 27, 2023, 2:51 PM

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I already did it

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but that also isn't working

warm radish Jul 27, 2023, 2:54 PM

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That's not the configuration being used

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This is the id

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bpc_1N3hhwGWJUZQaHEZtoxmqHLH

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And prod_Nu7jfEr5j4FjfA, the product on the subscription, isn't in the configuration

agile lynx Jul 27, 2023, 2:57 PM

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So I need to include the bpc id in the function create billing portal session correct?

warm radish Jul 27, 2023, 2:57 PM

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If you want to override the default, which is bpc_1N3hhwGWJUZQaHEZtoxmqHLH, then yeah

agile lynx Jul 27, 2023, 2:59 PM

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Yes but in this function billingPortal.sessions.create there is not option for include bpc id

warm radish Jul 27, 2023, 3:01 PM

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It's here: https://stripe.com/docs/api/customer_portal/sessions/create#create_portal_session-configuration

Stripe API reference – Create a portal session – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

agile lynx Jul 27, 2023, 3:04 PM

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Oh Thank you very much!

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I do it

#suren9213