#rob.clayton

1 messages · Page 1 of 1 (latest)

night oakBOT
midnight flame
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hello! can you share the Invoice id?

foggy forum
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in_1NYO8TDBF4LGcRTgFLzLkxz1

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Thanks Alex!

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you've assisted me many times before 🙂

midnight flame
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try creating a different price which is > $0

foggy forum
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ohhh, I didn't see I'd created a $0 price ... whoops

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hmmm ... as soon as I start creating an invoice it creates that $0 price

midnight flame
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are you creating this via the Dashboard?

foggy forum
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yes

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do I have to set a price manually, it isn't picked up automatically from the product-> price?

midnight flame
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i think that price which you're selecting was already set as $0

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that, or it has no Price under that product previously, and you have to add one

foggy forum
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hmmm ... I don't think so ... or I'm not understanding ...
not sure if I can show the process ...
but I seleced create invoice for the customer, then when I selected the product (or ANY) of my products, it still shows $0 ... I can hand edit the price of the invoice though ...

midnight flame
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maybe just edit the price and see if you get an invoice which is non-zero then?

foggy forum
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hang on ... you're right

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I can see a $0 price ... but the $1000 is the default

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and it's doing this as soon as I create an invoice for the customer ...:

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that seems ... odd

midnight flame
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why not just delete or archive the $0 Price?

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you're not going to use it and having it there is just making things confusing right now

foggy forum
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It is archived

midnight flame
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does it still show as $0 now?

foggy forum
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yes ... have I set the price up incorrectly for a 1 off payment?

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I had set the currency to AUD !!!
It was showing as $0 when I went to the invoice purchase for the customer

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does the currency have to match the customer default?

midnight flame
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A customer is locked into a particular currency once they make payment via Invoice / Subscription. What that means is that only Prices of that same currency can be used for that particular customer.

foggy forum
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got it!

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thanks alex

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my mistake

midnight flame
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np!