#Samilla Macedo
barren needle
synthrider isn't only right now, but i'd be happy to take a look
give me a minute to catch up
barren needle
(still looking, sorry it's taking me a while)
Okay so I think I see what's happening here - so these boleto payments have a default expiration of 5 days. After that, we consider the payment to be failed and return it back to a state of requires_payment_method. We consider this to be a payment attempt, which exhausted all the retries for the invoice (we don't automatically retry boleto payments)
And you have your dashboard settings configured to cancel the subscription after all retries have been exhausted
edgy apex
okay, so these settings are not functional for this case?
barren needle
Correct - because the payments are expiring and becoming failed before the 15 days
subtle panther
👋 hi again, yes this is following the exhausted failed payments path instead of the incomplete payments path like you expect
lofty sinewBOT
edgy apex
I'm confusing about it. That are any alternative to create another invoice when payment be failed and avoid Stripe to cancel subscriptions with Boleto as payment_method?
Our customers are giving up on our product, cause they want to pay subscription using Boleto, but sometimes they forget to make the payment, and don't have another chance to do it.
stable matrix
You can change the behavior in your settings. If you don't want the sub to be automatically cancelled after all retries, you can change it in your settings above
edgy apex
Thanks you. But if making this changes here, the subscriptions with credit_card will no longer be canceled?
stable matrix
That's correct
Unfortunately there's not a way to control it by payment method type
edgy apex
I have another question. Is there any way to change the status of a canceled subscription?
stable matrix
No once it's cancelled it's done