lucdid | Stripe Developers | Page 1

vernal pastureBOT Jul 26, 2023, 5:47 PM

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frosty edge Jul 26, 2023, 5:52 PM

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Hmm.... do you have an example of the withdrawl attempt not behaving as you expect?

dull merlin Jul 26, 2023, 6:01 PM

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Yep. Let me know if it'd be helpful to have the event ids.

frosty edge Jul 26, 2023, 6:01 PM

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Yeah can you share one of those event IDs (just one is fine, I can find the others from there)

dull merlin Jul 26, 2023, 6:02 PM

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Ok here's the one from the first balance.available = -$2,205.98 evt_1MyPu0Iz1IZwdwgxLH90HPwz

frosty edge Jul 26, 2023, 6:06 PM

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👍 taking a look now

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Yeah I can see why this would be an issue for you - you get the payout.paid event which brings the balance to $0, but getting the payout.failed event later brings the available balance back down to negative because we queue up a new automatic payout to try again

dull merlin Jul 26, 2023, 6:21 PM

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Exactly!

frosty edge Jul 26, 2023, 6:22 PM

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A really extreme solution would be to wait for the full five days to wait to see if the payout ends up failing (https://stripe.com/docs/payouts#payout-failures), but I'm not sure you'd want to wait that long

Receiving payouts

Set up your bank account to receive payouts.

dull merlin Jul 26, 2023, 6:22 PM

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So we're considering adding a custom logic that does the following:

Check that balance.available >= $0
Wait for 48 hours
Check that no withdrawal has failed in the meantime

But it seems like a piece of ducttape to be honest. What do you think?

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Do you know why we're returned a payout.paid event before the payout.failed event?

frosty edge Jul 26, 2023, 6:26 PM

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I wasn't around when the payout.paid event was designed, but I believe the intention is that if everything goes right, this is when the funds should be hitting the external account - if we relied on the bank to come back to us and notify us of the final status then that delays that out further and it can be confusing when those funds are already in the bank account

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(but that's a bit of me speculating)

dull merlin Jul 26, 2023, 6:31 PM

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Okay makes sense, thank you. So our intention to build a logic to backstop the flaws of this workflow makes sense to you?

vernal pastureBOT Jul 26, 2023, 6:47 PM

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brittle latch Jul 26, 2023, 6:53 PM

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Hey there, can you specify which backstop logic you're referring to?

dull merlin Jul 26, 2023, 6:53 PM

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Hey! This one:

Once we receive a balance.available >= $0 event, wait for 48 hours.
Then 48 hours later, check that no withdrawal has failed in the meantime
Only then we will proceed with the refund.

brittle latch Jul 26, 2023, 6:54 PM

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I'm not understanding how that ties to the questions of the payout events, can you clarify?

dull merlin Jul 26, 2023, 6:56 PM

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I can speciify with a Loom walkthrough, I'll send it to you via DM

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Ha, looks like I can't DM you

brittle latch Jul 26, 2023, 7:01 PM

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Can you explain here instead? As karbi explained we send the payout.paid when the estimated available date passes if we haven't been notified of a failure by the bank, but sometimes failures come later

#lucdid