battbot-terminal-error | Stripe Developers | Page 1

solid nestBOT Jul 26, 2023, 4:35 PM

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topaz yarrow Jul 26, 2023, 4:35 PM

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@safe goblet My understanding was that we had an issue with some Reader updates and we did comms to affected merchants. I think you likely want to chat with our support team directly about this https://support.stripe.com/contact

safe goblet Jul 26, 2023, 4:36 PM

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using online chat?

topaz yarrow Jul 26, 2023, 4:38 PM

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You can try, I'm dubious they'll know, I'd use the contact form but they can always escalate from chat

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battbot-terminal-error

safe goblet Jul 26, 2023, 4:40 PM

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what's the solution for this problem?

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we change readers and give the broken ones back to stripe?

topaz yarrow Jul 26, 2023, 4:41 PM

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I don't know exactly so I'd recommend talking to support directly and they can guide you. In some cases rebooting was enough but not all cases

safe goblet Jul 26, 2023, 4:42 PM

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rebooting for us only helped a small percentage of the readers that had the problem

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most of the time didn't help

topaz yarrow Jul 26, 2023, 4:43 PM

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yeah so talking to support is the next step really

#battbot-terminal-error