#fabian_123456
cyan pagoda
slate whale
You can find this setting in your Dashboard: https://dashboard.stripe.com/settings/billing/automatic
It will send a webhook event to your application X days before the Subscription renews, and then you can send an email to your customer.
signal edge
Does it also sent a webhook if an recurring invoice is triggered or only on expiration of a subscriptions?
slate whale
It sends events before the Subscription renews
signal edge
We would require an information sent to the customer before we charge the payment method (only applying for SEPA DD). There is a notification sent two days in advance but from a legal perspective it needs to be happening at least 14 days for invoices which contain damage claims.
Found it in the docs https://stripe.com/docs/payments/sepa-debit#debit-notification-emails
Is it possible to change the default behavior to 14 days in advance of a payment? https://stripe.com/docs/payments/sepa-debit#debit-notification-emails
slate whale
It’s standard to send notifications at least 14 calendar days before you create a payment. However, SEPA rules let you send notifications closer to the payment date—just make sure your mandate clearly states when customers can expect to receive a notification. The mandate provided by Stripe specifies this can happen up to two calendar days in advance of future payments, allowing you to send notifications at payment creation. For recurring payments of the same amount (for example, a subscription of a fixed amount), you may indicate multiple upcoming debits with corresponding dates in a single notice.