#mushy9001

1 messages · Page 1 of 1 (latest)

civic obsidianBOT
lapis atlas
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Hi 👋 sorry to hear that, but as you mentioend this is not the right forum for this topic, we have no insight into those flows. You will want to work with our Support team regarding this matter, and recommend continuing to follow-up with them by email:
https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dull dagger
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I've tried. They are unable to help. In fact, they don't even reply

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I imagined you guys would have better means to forward this case to the correct department than I would, given you guys at least work for Stripe

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My emails are getting ignored and more and more people are charging back

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Customers see that the store is missing its buy button and assume the worst. I can't make any announcements regarding the issue either, I can't be transparent with my customers because Stripe provides me no information on what's going on. It's been 11 days