#PBnJ
silver snow
Hi 👋 I haven't heard of additional complaints about this yet, do you have more details that you can share?
silver snow
When did this start happening, when were you last able to process an update, are all readers impacted or only some, what version are they currently on and what version are they updating to?
muted raven
We have at least three different locations in the last 12hrs reporting this.
silver snow
IDs of the impacted readers would also be beneficial.
muted raven
silver snow
Hm, those look like three distinct error codes, interesting.
muted raven
Yes. Not a common thread and these guys say that they tried with different WiFi networks too.
Let me dig around and get the reader IDs.
silver snow
Thank you, I'm also looking to see if this was flagged on our end.
muted raven
@silver snow this is what I got:
tmr_FDYcOAn65dVmQA
tmr_FLuvZQ1iStSHKG
tmr_FLu3vwUycLTLHl
- First noticed around 4pm CST - 7/24/23
- Unsure of last processed update as the readers are on ‘auto update’
So far we believe this effects readers that attempt to update - so the number would start small and grow over time.
silver snow
Thank you, taking a look to see if anything jumps out at me.
molten nymph
indigo dock
Hello 👋
Taking over, we're still waiting on hearing back from our terminal team
In the meantime, have the merchants try rebooting the readers to see if that fixes the update?
muted raven
I beleive they did but let me confirm and get back.
indigo dock
Looks like tmr_FDYcOAn65dVmQA reader is bricked and would warrant a replacement. Please work with our support team to get it replaced.
The other two readers aren't showing any signs of being bricked
stark depotBOT