#erick-connect-verification
low magnet
unique summit
That's fairly common in Test mode
What are you really trying to do and what exact error(s) do you get?
hybrid ridge
I'm addinging a custom connected account
everything using api
adding bank accounts, all needed information
and once it's completed
it doen'st activate the connected acct but it shows this message
unique summit
Sure sure but what's the exact problem you have? Beyond that warning in the Dashboard?
unique summit
😅
I'm sorry I don't really follow you. You created an Account, now you can create Customers, unless you get an error, then you should be all set?
Also if you use Custom accounts everything should happen on the platform itself not on the connected account
hybrid ridge
i know
I need the connected account active
to be able to transfer money
and they have their payouts
it started today, I've been doing the same thing for the last month
unique summit
What is the problem
hybrid ridge
I don't know exactly what the problem is
when I add all info needed
ssn
upload documnet
unique summit
Right now you shared a picture of the Dashboard, that's all. What exactly do you see in the API, what error do you get when you try to use it?
unique summit
erick-connect-verification
hybrid ridge
it says restricted
unique summit
This is again just a picture
hybrid ridge
I know it's just a picture
it's the way I have to show what's happening
again... using api
unique summit
So please work with code, retrieve that Account: https://stripe.com/docs/api/accounts/retrieve, look at what's on it, what you see in requirements, etc.
hybrid ridge
there's no requirements
that's what I'm saying
after completing all needed steps (requirements)
I see that error on the picture I sent you
unique summit
So mostly you have a Dashboard warning, it's not blocking you in any way so you can just ignore it?
hybrid ridge
it says the account is "restricted"
but ok
thanks
I will try to contact the support
unique summit
sounds good