brayden | Stripe Developers | Page 1

alpine hornetBOT Jul 24, 2023, 9:12 PM

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worldly latch Jul 24, 2023, 9:12 PM

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Hello! Do you have a question about that error?

ruby cosmos Jul 24, 2023, 9:13 PM

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The subscription has a couple of declined payments on it from the issuer, but the customer has contacted their issuer and has updated their payment info and billing address

worldly latch Jul 24, 2023, 9:13 PM

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Sounds like there's a pendng update: https://stripe.com/docs/billing/subscriptions/pending-updates

ruby cosmos Jul 24, 2023, 9:13 PM

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There is a scheduled update at the end of the current subscription period.. but this has never affected our subscriptions before. Is this something new?

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Here's a link to the sub: https://dashboard.stripe.com/subscriptions/sub_1M8SfTALivADE4Jr8cdAkeEs

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We set these updates via a Subscription Schedule

worldly latch Jul 24, 2023, 9:15 PM

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Do you have a request ID for the request that returned the error you mentioned? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

ruby cosmos Jul 24, 2023, 9:18 PM

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Might be this one: https://dashboard.stripe.com/logs?object=sub_1M8SfTALivADE4Jr8cdAkeEs&method[0]=post&method[1]=delete&direction[0]=self&direction[1]=connect_in&showIP=false

worldly latch Jul 24, 2023, 9:18 PM

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That's not a request ID. Can you share the specific request ID (starts with req_) that shows the error you mentioned?

ruby cosmos Jul 24, 2023, 9:19 PM

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req_IYQ8CkCaAVbK7X

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Sorry, my bad

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The response was a 200.. not sure if the error is in that one or not. Will keep searching

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The only scheduled update I can see on the subscription is the renewal on Nov. 26th.. Is this what is stopping us? We've never seen this kind of scheduled update prevent us from updating a current subscription price

worldly latch Jul 24, 2023, 9:23 PM

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It's really hard to say without being able to see the request.

ruby cosmos Jul 24, 2023, 9:24 PM

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Hmmm when I look at the requests under that subscription, I don't see any failed ones

worldly latch Jul 24, 2023, 9:25 PM

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Where did you see the error?

ruby cosmos Jul 24, 2023, 9:26 PM

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Oh maybe let me look under the invoice. Perhaps it's on that object instead of at the subscription level. One second.

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Hmm no dice

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This is a response message that we get back from the Ruby SDK

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We make a call to Stripe::Subscription.update

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The response object is pending_update

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It may have to do with the failed invoice payment on the subscription.. is there a way I can remove that? I'm not really seeing the ability to do that via the Stripe UI

worldly latch Jul 24, 2023, 9:30 PM

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Okay, so can you make the request again and get the request ID using the Ruby SDK? https://stripe.com/docs/api/request_ids

ruby cosmos Jul 24, 2023, 9:31 PM

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It's not really possible.. this is a production app. I could try to mimic it in a staging environment but I'm not entirely sure how to even make it happen

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Is there a way to void this invoice? https://dashboard.stripe.com/invoices/in_1NXSRUALivADE4JrmSMNDN8n

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I think that would allow our customer to try again..

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Oh I found it. Just changed to void

worldly latch Jul 24, 2023, 9:34 PM

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When did you see the error?

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Like when did the error happen?

ruby cosmos Jul 24, 2023, 9:35 PM

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We've seen it about 6 times over the last 2 days for just this particular customer. They were for sure using a declined card, so I'm suspicious that might be all this is. They've updated their card details now and since I voided that invoice, I'm hoping the next attempt goes through.

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Anyway, thanks a bunch for the help. It's always greatly appreciated!

#brayden