dhaari | Stripe Developers | Page 1

lapis tundraBOT Jul 24, 2023, 6:47 PM

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smoky hazelBOT Jul 24, 2023, 6:47 PM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

pallid leaf Jul 24, 2023, 6:48 PM

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When logged in and the service is available you can "request a call" from the support portal.

celest wren Jul 24, 2023, 6:48 PM

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Im in need of the customer service number for the cardholder to call

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? For example, if stripe declining the transaction we don't really know at what point it's getting declined. I know Stripe blocks some transactions if fraud is suspected prior to submitting a request to the bank. But our support doesn't have a way to help once the customer checks with their card's issuing bank

pallid leaf Jul 24, 2023, 6:49 PM

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There is no number for the customer to call. The customer would speak to their bank and you would speak to the customer & Stripe.

celest wren Jul 24, 2023, 6:50 PM

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ok

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I know I've found a number in the past on the website but can't locate it anymore. Do you have a contact that could give us this info?

pallid leaf Jul 24, 2023, 6:50 PM

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I don't know, the way for you to get in touch is the support portal linked above

#dhaari