drivelous-python-error | Stripe Developers | Page 1

vagrant shadowBOT Jul 24, 2023, 5:30 PM

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prime remnant Jul 24, 2023, 5:30 PM

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drivelous-python-error

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@frozen canopy I recommend carefully reading https://stripe.com/docs/error-handling?lang=python and making sure you handle all those errors

frozen canopy Jul 24, 2023, 5:33 PM

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yeah, we've looked at these. the line of code we have after creating a payment is something like this:

if isinstance(e, StripeError):
    failure_code = e.code
    failure_message = e.user_message
else:
    failure_code = None
    failure_message = str(e)

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for whatever reason, that stripe error that i posted was still getting to the else block

prime remnant Jul 24, 2023, 5:38 PM

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Try logging that exact error and the exact type it is

frozen canopy Jul 24, 2023, 5:40 PM

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yeah that's the next step, i am curious if you would know off the bat

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if not it's not a huge deal, currently for ~50 failed payments we just happen to be displaying this long and confusing message. working with my PM now to see what we can do

prime remnant Jul 24, 2023, 5:43 PM

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I do not, I don't really get why your code would use isinstance() exactly in this situation versus catching that specific error type

frozen canopy Jul 24, 2023, 5:45 PM

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it's easier? and it wouldn't matter, if this error was indeed a subclass of StripeError then it would've caught it. catching the specific classes would also get to the else block. i did a test of all the errors in the Stripe lib and every one of them was caught by isinstance(e, StripeError)

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actually there are 3 errors that we're getting that don't seem to be subclasses of StripeError

295 characters: ”'The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again. To use a PaymentMethod multiple times, you must attach it to a Customer first.'“

190 characters: “This PaymentIntent requires a mandate, but no existing mandate was found. Collect mandate acceptance from the customer and try again, providing acceptance data in the mandate_data parameter.”

133 characters: “You've exceeded your weekly ACH volume limit. To request an increased limit, please contact us via https://support.stripe.com/contact”

prime remnant Jul 24, 2023, 5:47 PM

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yeah I'm just wondering if the problem really has to do with your server-side code. So the first step is to reproduce really

frozen canopy Jul 24, 2023, 5:47 PM

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got it, got it.

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yeah I'll probably add some extra logging and then see what these are

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thank you

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if you ever do find out what subclasses these should be of then I would appreciate a tag

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but i'll go back to the drawing board

prime remnant Jul 24, 2023, 5:51 PM

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stripe.api_key = "sk_test_123"

try:
  intent = stripe.PaymentIntent.create(
    amount=2000,
    currency="usd",
    payment_method_types=["card"],
    confirm=True,
    payment_method='pm_card_visa',
  )
  stripe.PaymentIntent.create(
    amount=2000,
    currency="usd",
    payment_method_types=["card"],
    confirm=True,
    payment_method=intent.payment_method,
  )
except stripe.error.StripeError as e:
  print("inside the catch")
  body = e.json_body
  err  = body.get('error', {})
  print("Message is: %s" % err.get('message'))

#drivelous-python-error