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mellow raft
proud dove
Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
proud dove
Thanks for sharing, Is there any think changed in your Stripe application/account since last week?
sonic sapphire
Not that I'm aware of
proud dove
AFAIK, in test mode Stripe doesn't send email.
Do you have a specific charge to refund ?
https://stripe.com/docs/api/refunds/create
Try locate one and refund it
sonic sapphire
We tried refunding this:
https://dashboard.stripe.com/test/events/evt_1NXLCrEgzFUNzGPcr4g9HDm4
and we get the response in the image I've attached.
proud dove
What is the origin of that cash balance? there is a related bank transfer to it no ?
You are following this guide I assume:
https://stripe.com/docs/payments/customer-balance/refunding#create-return-dashboard--api
sonic sapphire
yeah there should be a related bank transfer so I'll try find that and yeah that is the guide that was followed
proud dove
I hade the same, issue while testing, I think this can't be tested in test mode because Stripe doesn't send emails in test mode.
sonic sapphire
Was that something you changed last week as I know from Wednesday and before that these tests were passing
proud dove
You mentioned that last week it was working (you received an email ?) do you have a sample requestId that worked ?
sonic sapphire
I'll try find one for you
proud dove
Thanks that would be very helpful for me.
sonic sapphire
I believe this request should be an example of it working req_ZXfzwsMszpwkIs
proud dove
thanks for this, double checking...
sonic sapphire
Hey, just wondering if there was any update on the situation?
dusty smelt
@sonic sapphire yep, this is something we do to prevent abuse of our email-sending infrastructure (since it's very easy to create a test mode Stripe account, we can't just let it send email, so we continue to tighten that side of things up)
as the error mentions, you should verify your email address (https://dashboard.stripe.com/settings/user ) to get the functionality back and test using your own email address on Customer objects
sonic sapphire
Is there a way to disable this email sending?
dusty smelt
what do you mean exactly?
to be crisp, this did change in the last week(the team who owns that payment method added the requirement that the email for the refund is only sent if your merchant account meets the requirements for sending email, which is a generic system based on if your account has a verified email etc like the error message says) and it's because as I said, we need to tighten up access to test accounts being able to send email.
There's a path to unblocking yourself for testing as mentioned
sonic sapphire
What I meant was that for our test mode Stripe account, is there a way to disable the emails sending like a setting or a param we could pass rather than if the customer has a verified email? If not then I'll go down the route you've proposed