.synpatic | Stripe Developers | Page 1

hollow cosmosBOT Jul 21, 2023, 10:42 PM

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ornate imp Jul 21, 2023, 10:43 PM

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Hi, what does the error look like? Do you have more context to share? Do you have an example request where you're seeing this issue?

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

rich tinsel Jul 21, 2023, 10:44 PM

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here is the picture. Users are paying for a monthly subscription. The first payment goes through smoothly. However, for the second payment, the invoices are generated, but it fails, and the card is not charged. All subscriptions end up in a "failed" state (it's not due to the banks). Yet, when we retry the payment manually, it works again.

ornate imp Jul 21, 2023, 10:45 PM

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Are you the developer?

rich tinsel Jul 21, 2023, 10:45 PM

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I'm the CTO of the compagny I can have information need it to the dev team

ornate imp Jul 21, 2023, 10:45 PM

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Also, I see some sensetive, PII information on that screeshot.

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It's a public server so I recommend that you delete that screenshot

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Can you share one of the request ids for me to look?

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From what you're describing it does not appear to be an integration issue. However, I'd like to take a look at an example.

rich tinsel Jul 21, 2023, 10:49 PM

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The dev team are not available right now we are in europe. Can, I find some Ids on the stripe website too ?

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here is the error

ornate imp Jul 21, 2023, 10:50 PM

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If you click on that, you should be able to get the request id which looks like req_123

rich tinsel Jul 21, 2023, 10:51 PM

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"request_log_url": "https://dashboard.stripe.com/logs/req_uQ4z9lRX6fbVkd?t=1689850026",

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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"type": "card_error"

ornate imp Jul 21, 2023, 10:56 PM

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yeah, in this case you'd want to reach out to our support team. They will be able to assist you better than I can: https://support.stripe.com/contact

rich tinsel Jul 21, 2023, 10:56 PM

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ok, did you see something interesting too ?

ornate imp Jul 21, 2023, 10:59 PM

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No, they payment was attempted via the Dashboard so it's not an integration issue. On this server, we're happy to help technical users with their integration questions. The error seems to be a bank decline issue which our support team has more expertise to further assist you.

rich tinsel Jul 21, 2023, 10:59 PM

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Thank a lot

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