Suren

[outer falcon]

Hi! Let me help you with this.

[scenic lance]

Thanks!

[outer falcon]

You need to collect the Payment Method in a way that allows off-session payments.
You can follow this guide to get the idea: https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=elements

[scenic lance]

By default, off-session is enabled right?

I am seeing subscriptions being created but payment is incomplete and payment intemnt is off_session

the problem is paymentElement.mount('#payment-element'); is not working. There is no payment element mounted

also, I collect all payment details before creating the subscription. will this mount the form to ask card information again?

[outer falcon]

"is enabled" you mean where?

[outer falcon]

This sounds like 2 different issues.

[outer falcon]

Have you gone through this guide?

[scenic lance]

Payment is tried when subscription is created. I am getting a incomplete payment with payment intent off_session

[scenic lance]

yes but no success

is there a test client secret to try out the form being displayed

I am using this 'pi_3NVbGQI9xjTc4WYW0gl3oBCd_secret_j5mOGbkkEcQDbDNhysJhCOjMu' which is a client secret of a cancelled payment

Is this a reason for payment element not being mounted?

[outer falcon]

Do you see any errors in the console?

[scenic lance]

yes I saw a small JS error. I fixed it and now it displays the card information form

We have to give details of the card again and it will take to the OTP page automatically?

[outer falcon]

Yes, can you please try in Test mode?

[scenic lance]

ok I will do that and get back

Please stay with me