tylerseals | Stripe Developers | Page 1

thin lagoonBOT Jul 20, 2023, 3:37 PM

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drifting vigil Jul 20, 2023, 3:37 PM

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Can you say more, what exactly do you mean here?

stuck shuttle Jul 20, 2023, 3:39 PM

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I am processing payments in ZOHO Books via Stripe and the transaction description on the customer's side is not displaying the information that the customer needs to reconcile credit card transactions.

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I was previously referred to ZOHO and I just spent an hour on the phone with ZOHO, who referred me back to Stripe.

drifting vigil Jul 20, 2023, 3:45 PM

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Can you share an example payment ID I can look at, and exactly what you'd expect to see where?

thin lagoonBOT Jul 20, 2023, 3:46 PM

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stuck shuttle Jul 20, 2023, 3:49 PM

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pm_1NT5UbGQGAX2vMB8DlR28wnw

drifting vigil Jul 20, 2023, 3:50 PM

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So that's a payment method, not a payment

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But i can look at the first payment it was used for: pi_3NT5UeGQGAX2vMB831dSpgV3

stuck shuttle Jul 20, 2023, 3:50 PM

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I would like for the payment description to display "RCM and

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Sorry for the error, I am inexperienced. pi_3NT5UeGQGAX2vMB831dSpgV3 is the payment that I wanted to share

drifting vigil Jul 20, 2023, 3:51 PM

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You can see the description that was sent when that payment intent was created here: https://dashboard.stripe.com/logs/req_pWbWfVu1pnZRyY

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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And its the same as what i see on the payment intent

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If you expect something different, that request will need to be changed

stuck shuttle Jul 20, 2023, 3:53 PM

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How can I change??

drifting vigil Jul 20, 2023, 3:55 PM

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I'm not sure what happens before the platform makes this request, they send that value

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If you send something to them different than that, you'd need to ask them why they set this value

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I'm sorry to send you in circles, but the value comes from the paltform in that request and we have no visibility of what happens between you and them before that

stuck shuttle Jul 20, 2023, 4:00 PM

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When you say Platform, are you referring to ZOHO?

wraith onyx Jul 20, 2023, 4:00 PM

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👋 hopping in here since synthrider has to head out

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Yes, when we say Platform we're referring to ZOHO

stuck shuttle Jul 20, 2023, 4:01 PM

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10-4.

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If I were to process the payments via my Stripe Dashboard, can the payment descriptor be revised?

wraith onyx Jul 20, 2023, 4:17 PM

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Yes, if you were to create payments directly through your dashboard then you can set the description to be whatever you want

stuck shuttle Jul 20, 2023, 4:17 PM

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How do I do this?

#tylerseals