Manny_Manny_2023 | Stripe Developers | Page 1

swift foxBOT Jul 20, 2023, 12:53 PM

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quick magnet Jul 20, 2023, 12:54 PM

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Hello

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You can't prevent an incomplete Subscription from expiring in 23 hours. The Subscription has to move to active which only happens if the first Invoice is paid.

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You can put the Subscription on trial if you want

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Can you tell me more about why you don't want the Subscription to expire if it is not paid?

bold igloo Jul 20, 2023, 12:56 PM

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if the subscription is expired, how will the customer pay again?

quick magnet Jul 20, 2023, 1:00 PM

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They would have to create a new Subscription in that case.

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The idea is that you create the Subscription when your customer is on-session so they are there to input their payment method details and pay immediately

bold igloo Jul 20, 2023, 1:04 PM

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so if a subscription is active and they pay this month but do not pay next month then what will happen, will it expire next month?

quick magnet Jul 20, 2023, 1:04 PM

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No the Subscription would move to past_dueand it would go through retries based on your settings

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Have you taken a read through https://stripe.com/docs/billing/subscriptions/overview yet?

bold igloo Jul 20, 2023, 1:06 PM

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when using billing cycle anchor and giving long date , even when giving next month, its saying more than 5 years

quick magnet Jul 20, 2023, 1:07 PM

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Not sure what that means

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Can you be more specific?

bold igloo Jul 20, 2023, 1:10 PM

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sorry, we are using billing_cycle_anchor param
to update the subscription to 1st of every month after payment, its saying billing_cycle_anchor
date is more than 5 years even if we give next month long date

quick magnet Jul 20, 2023, 1:11 PM

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Can you share the Subscription ID that you are testing with here?

bold igloo Jul 20, 2023, 1:12 PM

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sub_1NVwdZJgNsQxYgScslm6ci8m

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can we also know how to change the description of product name, we want to add resource name also as we provide outsourcing beside the plan name, so the customer knows which resource we are charging too

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quick magnet Jul 20, 2023, 1:16 PM

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Okay can you clarify first where you are seeing a date 5 years in the future?

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Also I don't see you setting billing_cycle_anchor at all in your Subscription creation request here: https://dashboard.stripe.com/test/logs/req_aoam7fsxeeBJYR

bold igloo Jul 20, 2023, 1:17 PM

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quick magnet Jul 20, 2023, 1:20 PM

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Yeah I mean unfortunately that isn't actually getting passed through in your request right now so you need to debug that

bold igloo Jul 20, 2023, 1:37 PM

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we are passing this billing_cycle_anchor=1690810610943

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quick magnet Jul 20, 2023, 1:40 PM

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Should be unix in seconds.

#Manny_Manny_2023