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opal vessel
Hi! Let me help you with this.
eager crane
Second, is the setting in https://dashboard.stripe.com/settings/billing/automatic , section Manage invoices sent to customers applies to express connected account subscriptions or only to platform subscriptions
opal vessel
You can configure most of this in the Dashboard settings.
opal vessel
Second, is the setting in https://dashboard.stripe.com/settings/billing/automati...
Good question, let me check.
eager crane
You can configure most of this in the Dashboard settings.
I will be happy to know how we can configure it
opal vessel
I don't see settings for billing on the settings property of the account: https://stripe.com/docs/api/accounts/update#update_account-settings
Ok, generally, if you create a Subscription with Express accounts, the Subscription lives on the Platform account, and you only transfer the funds to the connected account. Therefore, the Platform settings apply
eager crane
So the setting will affect both subscriptions of 'our' customers, and the express connected account customers?
opal vessel
Correct
eager crane
Ok, that was helpful.
So if we want a retry mechanism, we need to set in the Manage advanced invoicing features, right?
Currently there is no retry schedule defined, so I guess no retry with take place.
Is the email sent to the customer, contains a payment link?
opal vessel
No, you should be able to configure retries with the basic settings, in "Manage failed payments"
eager crane
Another thing, currently we cancel the subscription when we receive the "invoice.payment_failed" event. If we would like to let the customer a day to pay it, how would you suggest to implement it?
opal vessel
I would suggest asking them to update the Payment Method. You have a setting to have Stripe do this automatically
eager crane
Thank you
In "Manage failed payments" there is a Retry schedule setting, will this be reflected in the field of invoice.getAttemptCount()?
opal vessel
It should, yes
eager crane
Can we initiate an invoice charge retry using the API?
opal vessel
Why would you do that?
But you can "Pay" the Invoice: https://stripe.com/docs/api/invoices/pay
eager crane
Give me few minutes please
We noticed few customer, that the recurring payment failed, and then they use the same payment method to pay it. So the issue was not the payment method. We still don't understand why these recurring payment fails
opal vessel
Could you please share an example?
eternal ridgeBOT
opal vessel
Just to clarify, Stripe will try to charge the existing Payment Method a couple of times before asking the customer to update it.
eager crane
How many times, and the frequecy?
opal vessel
It depends on your settings
